Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 5 out of 5 stars
Great Job Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad Did A Great Job And Answered All My Questions.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek agents are the best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents did a great job setting up my TV, soundbar.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
TV wall insulation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys were awesome ! Friendly fast accurate service!
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 geek squad agents that arrived my house were very knowledgeable and took them no time at all to install my tv.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great experience!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad agents were friendly, knowledgeable and very professional - great experience!
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
3rd party install!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents that came to my home were 3rd party.They were Not Geek Squad. Disappointed from beginning! They never called ahead.m, came 2hrs after the time Window, with no aplogy. They didn't have ID, they didn't introduce themselves. One agent Only spoke Spanish. However he knew what he was doing, but the interpreter did a poor job of explaining what the other was doing. When done they spent very little time showing me how it worked. In fact, it didn't work when they left. I realized the sound was Not coming thru my receiver. I had to return to the store,ask specifically for the Geek Squad to return to fix. Which they did yesterday and gave me outstanding service! It now all works.. He had ID , called ahead if time, wore shoe booties in my home..But 1 wk without sound was annoying,unacceptable, and unprofessional service. This gives Best Buy a tarnished star. I've been a loyal customer over 10 yrs! and until this 3rd party got involved, I always was satisfied.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to provide feedback about your experience. While Geek Squad does sometimes work with trusted third-party service providers, those technicians should still live up to our high standards for service and support. I’m glad to hear that the service was completed in the end, but what you describe certainly falls short of our expectations, so I’m sorry for any inconvenience this caused for you. We hope you give us another opportunity to better serve you in the future.
Rated 5 out of 5 stars
On time every time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service personell. Excellent job. No problems at all. Setup and instructions excellent.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great tv stand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, modern and easy to assemble. Has the tv at the perfect height. Techs made it all look easy and has a quality finish
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Sound bar installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did a fabulous job installing the sound bar for our tv. They were professional, efficient, tidy and did a great job.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Perfect installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific installation job on my 75” Sony. The installers were efficient, courteous and exemplified professionalism throughout.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Excellent installation and set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent installation. The Geek squad did a professional job of installing and setting up my TV in great time.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
GS mounted perfectly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad came to mount my tv and they were in and out in about 20-30 minutes. They also wore masks which was very much appreciated!
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
TV and wall mounts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team was amazing and I’d be happy to have them do more work.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Samsung TV Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guys mounted new TV and were very careful. Tested everything and made sure all needs were taken care of.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad mounted television quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my 65" television and connected it to my devices.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents did a great quick job. Clean great customer service
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Satisfied customer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were efficient, careful and helpful in explaining things when we had questions during the process.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed my new tv with care!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The staff did a superb job! Very impressed. Will use again.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Expert install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service. Very good service and expert install
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
On-time Service and Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid work for the project. Took a minimal amount of time. They called before they came to install and were punctual.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friend