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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1381 Showing 27,601-27,620 of 38,693 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents communicated great with us beforehand and promptly fixed an error a few days after

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Store didn’t not give me the correct information!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set up my appointment in the store and when geek squad came out to my house it was a surprise what they told me! I paid for what I thought was the total in the store and when it came to installment it was 3xs the amount! I would have never set it up if I knew it cost that much! I didn’t know that it was a lot more until they drilled a hole through my wall so I went ahead with it anyway. The store needs to know what they are talking about if they are setting up ANYTHING!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. We are not big fans of issues with installations either, especially when it comes to pricing. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amadeus was outstanding! Personable, friendly, eager to meet our needs and resourceful. He was perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounted tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installation service respectful and knowledgeable service men

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sony 65 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent removed old tv and hooked up the new one to the necessary devices. He was polite and worked hard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super clean install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted a 55" and soundbar on the wall while running the cables in the wall. Super clean looking.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall Mounting Went Well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The subcontracted agent did a good job overall but had some difficulty centering the TV on the wall at the beginning. That was eventually resolved but ended up causing more holes in the wall than necessary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon did an incredible job. Friendly and very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding JOB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theses guys are awesome, they did a great job! It didn’t take long and they knew exactly what they were doing.! I would recommend this tech to ANYONE...!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't beat it with a stick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $50.00 to mount a 75" tv, what's not to like. I moved recently and GS came out to mount my TV at my new place. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my cooktop quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected ny induction cooktop, ensured that everything worked properly, and cleaned up when done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Great tech. On time, no mess. Just what I wanted done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad guys did an excellent job!! Good team Simple fast setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75 inches tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic fantastic fantastic fantastic fantastic fantastic wonderful good installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad were professional and fast, they came on time and didn't waste my whole day

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    CONFUSING ISSUE OVER BILL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WHEN I PURCHASED THE TV MOUNT AND INSTALLATION AT THE STORE, I WAS CHARGED FOR THE MOUNT, & $199.99 FOR INSTALLATION, PLUS $99.00 FOR SOMETHING TO DO WITH DRYWALL FIREPLACE. I INFORMED THE SALES PERSON THAT OUR HOME WAS A BRAND NEW SMART HOME AND THE ELECTRICAL PLUG AND HD PLUG WERE ALREADY IN THE WALL. THE SALES PERSON STATED HE WAS REQUIRED TO PLACE THE $99.00 CHARGE ON MY BILL, BUT THE INSTALLER COULD VOID IT.SO WHEN THE TV WAS MOUNTED AND INSTALLED, I INQUIRED ABOUT THE $99.00 ANDHE STATED IT WAS FOR SOME KING OF INSURANCE. AS OF TODAY I STILL DON'T UNDERSTAND THE $99.00 CHARGE

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from the installers. I was very pleased as always.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life is Easier with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those little things that we need to get things done around the house that require an expert, Geek Squad is highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set-up was great and the Geek Squad workers couldn't have been nicer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV mounting experience with Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was pleasant, professional and efficient.

    I would recommend this to a friend