Customer Ratings & Reviews

The installers were fabulous, they came in and just did there thing and then they were done great installers

This was the best quality mount only found at Best Buy all other companies did not have one like this one very happy

Pairing Geeksqkad with my 77 LED TV purchase was a no brainer, everything worked as excpected

I have found that most of the individuals that represent the Geek Squad are hospitable, professional and provide quality service.

Geek Squad are the best for installation took very little time to install and hook up

Geek Squad are the best for installation took very little time to install and hook up

left out several features/connections....a third party installer not GeekSquad people. Also, not very personable. had to do a recall to actual Geek squad to get things fixed correctly

Just love the service that you get. Satisfaction Guaranteed.

Very professional and knowledgeable and didn’t take long to do it.

Great service, prompt and friendly guys. Thanks for everything

More people would submit a review if this wasn't so painful. The guys were amazing. This form however is AWFUL!

Great experience with tv installation! Workers were polite and efficient.

Awesome people and awesome service. They were very genuine and kind/positive.

Professional. On time. Excellent job. Very helpful

Two people mounted my TV on the wall and connected the various devices. They were courteous and did a good job.

Professional and very knowledgeable. I highly recommend this service.

Geek squad restored memories that will remain with our family for a lifetime.

Worst experience ever! Tech called 2 hours after he was supposed to be there and asked if it could be moved to the next day. He was too busy doing unscheduled work for the prior client and injured himself. We agreed on 3:00 the next day but nobody showed up. When I called Best Buy I found out this was a third party contractor that Best Buy uses, nobody told me this when I scheduled the service. Best Buy had not been told the job hadn’t been done, and said they would escalate with the contractor. Two hours later a guy shows up with his adolescent son and told me it would cost another $100 because the tv was going to be mounted over the fireplace, and I could either pay him or reschedule. I told him I wasn’t going to pay him because I was never told about additional charges, and he told me he’d let Best Buy know and they would call me to reschedule. I had also scheduled the install for a ring doorbell and camera so had him install those. Three days later and no call from Best Buy, I called customer service and was told the contractor said the entire job had been completed, including mounting the tv that had not been done! I asked for a refund, and they said they would “give me the benefit of the doubt” because the contractor did not provide any pictures of the tv mount install, while they had of the ring products. I was also told they would send me a gift card for my inconvenience, it took an additional 2 phone calls and several weeks to get that because the order for the gift card was never processed by the person that told me it had been approved and they would submit the order.

The agents mounted my TV and connected my devices. The agents did an awesome job. Very thorough.

The Geek squad came at the beginning of their 4 hour block, mounted the bracket and TV. They even wore booties and vacuumed after themselves.