Customer Ratings & Reviews

Outstanding service! The team was on time, courteous, professional, and highly competent. Thank you!

The agents removed TV and mount. Replaced both. Set up remote and cable. No problems at all.

The cost of having our product installed was absolutely worth it! The guys were super respectful and cautious of my furniture. Also very polite and helpful

They were fast, efficient, polite and explained everything they were doing. I couldn’t ask for more.

Had 2 TV's installed. Very professional and quick. Very pleased with the way the tv's look on my wall.

Geek Squad techs did an excellent job installing my 75" TV. Friendly and knowledgeable service. Will use again!

Best Buy consultant help us get the best mount for our TV it is perfect

Geek squad mounted my 55" flat screen TV on the wall in my bedroom. Works great and they connected my ROKU and soundbar!

Amazing experience the Geek Squad technicians were very professional and helpful in answering all my questions

This TV mount is strong, more snug to the wall than others we chose.

Team was efficient and cleaned up after the work was completed. They answered my questions and left me a business card for any follow up questions

Great service and friendly people knew what they were doing

The agent came and professionally mounted the TV quickly and center perfectly on the wall

The tv is more like a picture hanging on the wall which is very nice

The guys came out on time, installed the TV quickly and took away all the mess. Great job.

Agents on the install did great, very professional, very thorough, and did very nice job setting up the TV and Sonos Arc. However, I placed the order over the phone, and no one told me about any additional charges for over fireplace mounting. I had also set up the Arc as a separate order (because you were out of stock temporarily). Geek Squad Agents did what they were told which was charge me additional $165 that i wasn't expecting. Again, GS Agents did really well, although as a separate entity. I tried to call Best Buy customer service multiple times. I spent over 3 hours either on hold or speaking to multiple csr agents before install trying to confirm the order. I got nowhere. I tried to call Best Buy after the install to complain about these charges, and three times sat on hold for 30-50 minutes because of call volumes. I never got through to anyone who would help me. I gave up after a week, because i don't have days to sit on hold. Lesson learned: never buy anything from Best Buy over the phone or online involving any type of install service. I'd like my $165 back since no one told me upfront these charges were going to happen. But I can't imagine anyone from Best Buy actually does anything with these reviews.

The guy's did a great job mounting my new TV, showed me how to use it, cleaned up. Very happy with our installers.

The agents came out and did a great job. Happy with the way they handled it. New Samsung tv sucks should have bought a different brand

I bought one mount and the Installer on in insistent to install a flat one instead of the one I bought.

Geek Squad arrived on time and did a great job mounting our new TV to a wall mount and even helped us with tips on using our new TV.