Labor Day SaleEnds September 7. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1427 Showing 28,521-28,540 of 38,693 reviews
  • Rated 5 out of 5 stars

    Swiftly and precise

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and helped me set up my TV! They were pretty quick! They also helped me install another TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV flawlessly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my 43" TV quickly and anwsered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great people

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad got the tv up on the wall and working they helped me in setting up and just how the tv works. very nice people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good and quick service!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my son's 50in tv on his wall very quickly! I would recommend this service to anyone who wants this job done right!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job mounting and connecting my big screen TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech successfully mounted my 65" Smart TV on my new mount and connected it to my AV Receiver.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Installed...but not set up!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Totaltech so I could get the Samsung TV delivered, installed in the wall mount and set up. The TV is mounted, etc. but the tech did not actually set it up for my wife and see that it was working correctly. Now I am 3 weeks away from another service call because I cannot get it set up properly. Disappointed in the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed TV mount and TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did great job installing wall brackets in a very tight area. Mounted TV and did audio set up. Very happy with the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very efficient & knowledgable. Helpful with all questions that were asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great. They asked what I wanted before beginning. Everything was set up perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys came in time , did incredible work . Everyone was very impressed

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    BB guys installed wall mount

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed mount and tv for us $250 +tax. Wasn’t happy about price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome. Fast! Efficient!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who performed the service were on time, answered all of my questions and completed the install quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality service. Tech was knowledgeable and supportive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is great. On time. Answered all questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best customer service always helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always very helpful. Worth the 200 members fee. Would definitely continue my membership. Thanks Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All aspects of the installation and setup were exc

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad team did an excellent job! Very focus on customer satisfaction, knowledgeable and attention to detail! Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best crew ever

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men who came to the house were amazing. They were quick and efficient with a friendly flare! They came across as loving their job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money. Hung the tv, set everything up and went over the remote. What would have taken us all day took less than 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad wonderful!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the two gentleman came to my house, they were very thorough, and explained everything to me after set up. Great experience overall.

    I would recommend this to a friend