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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1450 Showing 28,981-29,000 of 38,693 reviews
  • Rated 4 out of 5 stars

    went well, although some cables missing..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were early. They were courteous and respectful of our home. Price seems high for what they do. It takes about 30 minutes of actual time. Overall happy with the service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install. Superb technicians.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my tv and programmed it very quickly and effectively . They were very professional and knowledgeable .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Skills

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very nice and worked patiently but quick as well. They had a lot knowledge and knew exactly how to explain .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Setup was adequate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technicians were knowledgeable just did not test all items and settings to verify that all were working properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shawn and Tanner were very nice & helpful. Thanks guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Geek Squad does it again! Tremendous customer service and installation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always been given great tech support when needed. The store associates are very pleasant and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service ever. We will definitely recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    not sure who they were

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were very good and explain everything to us, 5 star

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10 out of 10 would buy again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and great work! We have had all of our TVs installed with Geek Squad and we love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connect & Mounting - 56” and Larger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was friendly, knowledgeable, and able to install the TV quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mount

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great. My tv Is mounted perfectly. I love the range of the mount. I can direct it at a my next room over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful TV agents!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents had speedy delivery/setup & gave info on use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv repair/replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you so much for the expert help r with my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very informative and answered all my questions. The install went by really fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product has great motion and Best Buy did an outstanding job mounting this to our stone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend using Best Buy for install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Very professional and neat. BUT quit calling them Geek Squad. These are consummate professionals - not nerdy teenagers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flat screen mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did another great job mounting and educating us on our new tv!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your kind comments! We pride ourselves in our customer service and our ability to solve our clients' problems and we look forward to helping you again.

  • Rated 5 out of 5 stars

    Geek Squad set up my TV quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kip and Garrett were very friendly and set up my TV quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good tv installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys know what they are doing. They bring all their tools and you just tell them where it goes

    I would recommend this to a friend