Customer Ratings & Reviews

The associates mounted my TV and connected it to all my devices. Great job.

Two Geek Squad techs arrived and completely mounted tv to wall before detecting cable cord was not long enough and we needed to purchase another to keep from being seen. We agreed to purchase for $29.99 a cover to conceal cords and was adhered to sheetrock wall after which wall was damaged from paper tearing. Looked horrible!!

Danielle was very professional and did an excellent job mounting my two TVs.

Techs were knowledgeable and efficient. TV was hung and connected w/o any issues

All Geek Squad members at the store (Beaumont,Ca) & those that come to the house have always been great.

Agent really knew what he was doing. Got the positioning right the first time.

The guys that installed our new Samsung TV did an excellent job and cleaned up their mess.

Derek was really helpful in helping me set up the TV in front of the treadmill. Positioned it perfectly so it would be ergonomically correct while running.

You sent a 3rd party although we paid for the geek squad. He did a good job

Excellent technicians with creative ideas for how to make everything work together.

It was kind of difficult to disassemble, and it actually broke when I disassembled it. But it work fine when it was holding my tv before trying to disassemble it.

Great service! The gentleman who arrived was courteous and helpful!

I am enjoying the tv and the mount! Thank you for the great service too.

We told the store sales rep that our tv would be mounted above the fireplace and that the holes were already in the wall. Apparently an over the fireplace install requires a special technician. The sent the wrong person the first time because there was no note about the fireplace. We had to wait another full week to get it installed. Could have been avoided if they had a simple survey for homeowners to provide info to the techs.

The team that came to mount and hook up the system were very knowledgeable and reliable. They answered all of my questions and put me at ease.

Steve was great and very very friendly. And did a very very very good job

The agents installed and set up the 65" TV. They answered. all my questions on smart tv.

He did a great job mounting the TV and cleaned up everything.

This was about the worst service I've ever gotten from Best Buy. I purchased a new TV (65" LG G3), wall mount, in-wall recessed power kit, and a soundbar. I also decided to put the LG TV where my Sony TV was and move the Sony to another room and have it mounted along with another sound bar. A 3rd party contractor did the work. Two guys were sent out. One was assigned to mount both TVs & one of the soundbars. The other was assigned to do the other soundbar. Besides that, 2 other guys were sent out to move the Sony TV to it's new location. That was a waste of time because the two guys that were here could have moved it. The reasons why I gave them one star (I would have given them 0): (1) they didn't cover furniture where the TV was being mounted and they didn't clean up debris left on the media console, behind the console on the floor and on the mount. I found one scratch on the console. (2) They didn't come with tools - needed to borrow a pencil and broom, and they had to go buy a sheetrock saw. (3) They started cutting the hole for the recessed power outlet in the wrong spot, decided to move the location and applied a gob of putty along the saw line and did not scrape it with a putty knife. (4) I discovered the mistake when I pulled the TV out from the wall. (5) When I pulled out the TV from the wall to clean, they didn't leave any extra cord length so the recessed power box pulled out of the sheetrock on one corner. They also had used a very short screw so I replaced it with a longer one. I also pulled out some extra cord length so you could pull out the mount without tearing out the recessed power outlet. (6) They didn't hide the power chord to the soundbar. All that they had to do was plug it into the recessed power outlet instead of an electrical outlet behind the TV console. I had the TV and soundbar mounted so that no cords would be hanging down the wall. The TV is great. These guys were just not prepared. After this experience I would have to be desperate to have Geek Squad service again. I wish I had taken a picture of the wall with the putty mess on the wall. They also didn't erase any pencil marks.

Service was efficient, professional, and clean! Workers were gentlemen