Customer Ratings & Reviews

The Geek Squad was the best two guys that have ever done work in our home. They knew their stuff and set up our new system in short order. Then they took the time to show and explain how to use the new TV and Sound Bar. Great guys, if I ever need the Geek Squad I hope these two guys return.

Total tech is the best. The staff is always so pleasant to interact with. Very professional and always on time. Thank you!

Terrance was great and made sure we had what we needed to hang the tvs the best way possible. Very happy with his work and suggestions.

With the technology available today, we really want to take advantage of every new feature. The Team from Best Buy was worth every penny. Brought the tv, installed it perfectly, set all of the streaming services we have. Cleaned up after themselves, and wished us good watching.

The GEEK Squad mounted my TV and connected all devices. Very professional and very respectful.

The install went smoothly and the people were very friendly and helpful. I needed the tv centered over the fireplace and they had the tv set perfectly placed.

The Geek Squad mounted 65 inch TV to the wall quickly and carefully, wearing masks to prevent spread of COVID-19. Also compiled info for easy reference and helped with storing box in the garage.

My technician Ryan was amazing. He texted me first thing in the morning confirming the appointment and even asked if I needed anything else before he arrived. He came on time, was extremely professional and CLEAN! I hate when I have someone install something and they leave a mess. Not Ryan, he made sure everything was perfect before he left. He did a wonderful job installing and mounting my TV and even made sure my Roku account and all the other apps were signed in and connected to my wifi. He went above and beyond and I am extremely satisfied. I look forward to having him back for my next project.

This product is amazing holds my 75 television and it can be pulled out from wall to face any area.

The geek squad team that installed our new TV were excellent!! The Geek Squad agent who helped us with the purchase and then set up our install appt and THEN came and installed was Kirk ( that’s the name I remember ). He was absolutely the best- took time to do a thorough job. His partner on the job ( I think his name was Jayson) was also very good and willing to do the best job possible. They surpassed my expectations by a mile!

The agents set up our TV and were very patient in orienting us on all the features. They were knowledgeable and we were very pleased with the service.

Geek Squad is the only reason I buy all my TVs from Best Buy. They deliver, set up everything, will relocate my current TV to another room I want, remove the boxes and will come back out and pick the TV up if I have any issues. And if you are a TotalTech member it's free. Other companies won't set up the TV, nor bring it inside your house, if they do offer install and wall mounts, it's separate from delivery, etc... If there's a problem, that's a whole other issue. Now with TotalTech you even get a free 2 yr warranty.

These guys were great. Very friendly and knowledgeable. Eager to help and answer questions during setup. Will recommend to everyone I know. Couldn’t be more happier with the results.

The agent asked us how tall we wanted the tv installed. He mounted it where we wanted it. After installation, he stayed to show us how to use hulu. Excellent installation skills.

Always a pleasure to deal with Geek Squad. Installers did a great job, Friendly knowledgeable and very helpful!

The installer (Ethan) was excellent. Helpful and patient. However, the product (Samsung 85” Class QN90D Series Neo QLED Smart Tizen TV) has significant problems and I cannot get anyone out to replace it. Best Buy customer service has not been helpful.

Guys came in mounted and installed my new 75’ TV with no issues! They were professional and explained the TV functions. The geek squad made sure everything was perfect before they left.

At first I was skeptical of purchasing this service but doing so was the best decision I’ve made in a long time. Well worth the cost. The Geek Squad was so professional and they did amazing work during the install.

My Geek Squad service was amazing! I had the pleasure of having Dorian and crew as my Geek Squad Experts. They called me when they were headed to my house. They arrived earlier than I expected - they wore face masks and shoe covers - they were courteous - careful - and efficient. I received great customer service and was also empowered with knowledge because they answered all of my questions (and I had A LOT). I am so happy that I chose to purchase the mounting service. The mount seems to allow us a better view of the TV from all angles within the room. The TV - the service accessories...........everything is great! I am so happy about my purchase.

The geek squad first was on time. Second they had great customer service and were showing me step by step of what they were doing. They did not waste their time they knew what they needed to do and completed the installation and informed me before they left and showed me the finished product. I was very very please of thei excellent work . Give that team a raise in pay!!!