Customer Ratings & Reviews

agents arrived as scheduled and proceeded with installation of TV via wall mount. Very efficient and proceeded to walk through functions and operation

Always a pleasure to deal with Geek Squad. Installers did a great job, Friendly knowledgeable and very helpful!

The installation and setup itself were excellent but there were a few issues that make 3 stars the most I can give. I knew exactly what tv I wanted when I came in and saw that they were in stock in a display. I told him I wanted it delivered and mounted and he rung me up quickly. That is where the communication aspect broke down. Considering the price of the delivery and mounting, I incorrectly assumed that the actual mount was included and the associate in his haste neglected to inform me that it was not. The morning of the delivery, the driver called and informed me that there was no mount and that it would be an additional charge or I could reschedule after I had my own mount. My next available off day was 5 days later so I went ahead and purchased once that he offered. I did eventually get the price of the mount refunded after speaking with a manager but in hindsight, I would have just had regular delivery, bought my own mount and had someone else install it which would have saved me another 50-70 dollars.

The two gentlemen was very communicative and knowledgeable. They were fast and effective!

The agent did a great installation with my tv He was professional and did the job in good timing I would definitely referred the Geek Squad I am a happy customer

The installers were professional and knowledgeable. They arrived on time and quickly had the TV unpacked and mounted. They cleaned up after themselves and followed all Covid protocols.

Beautiful quality TV easy instructions on working remotes and products the installation was unbelievable leave I haven't known about the service before

Having Best Buy deliver and install our 85 inch TV was the best decision we made. I will use them for all purchases in the future. Professional, on time, knowledgeable, clean and informative.

This product is amazing holds my 75 television and it can be pulled out from wall to face any area.

Both technicians were fantastic!! I cant remember their names but very professional and knowledgeable ! Everything was done expertly I think one was ryan

The GEEK Squad mounted my TV and connected all devices. Very professional and very respectful.

The geek squad team that installed our new TV were excellent!! The Geek Squad agent who helped us with the purchase and then set up our install appt and THEN came and installed was Kirk ( that’s the name I remember ). He was absolutely the best- took time to do a thorough job. His partner on the job ( I think his name was Jayson) was also very good and willing to do the best job possible. They surpassed my expectations by a mile!

Geek Squad Agents expediently installed, mounted new 65 inch smart tv. Agents were accommodating & knowledgeable when presented with insufficient equipment for existing/new tv.

Once my install mess was figured out the Geek Squad delivered and installed my TV. What would have been a hot mess with my husband was a 20 minute process with Geek Squad. They were friendly, professional, quick and knew exactly what they were doing.

The agent installed the TV mount and hooked up the sound bar. He was quick and did everything in a professional manner. I would recommend this tech to anyone.

I can't say enough good about the servicemen who came to install my televisions. One went above and beyond the call of duty and pointed out that if I took the doors off my TV cabinet (which was built for the old boxy tvs), I would be able to upgrade to a 42 in screen. He also told me that there is no charge to uninstall a too-small TV and install the larger TV if I made up my mind within 3 weeks. I went back to Best Buy, picked out a larger TV, and the technician was right. I am much happier with the larger screen and so grateful that he happened to think of taking the doors off! Besides all that, they were professional, polite, and very helpful and friendly. This alone would make me a huge Best Buy fan and I will check there first for my future purchases.

The agents were on time, professional, courteous and did a great job with my 65 inch Insignia tv, mounting to my wall. Looks great.

Very professional and personable technicians came to mount and install two TV sets. This is the third time I have had the Geek Squad to install TVs in the last 10 years and they never disappoint me. Great job!! Thank you and highly recommend this Best Buy service.

I had a great experience with Tyler and Chris. They were knowledgeable, careful and efficient. What more could you ask for. I would highly recommend this service!

Simply the Best (in Midwest Lingo) - Wicked Awesome (in Boston Lingo) - The two Techs called to see if I still wanted their service, hours after their scheduled window for delivery and setup. They had an extended day of doing things for customers that wasn't planned. When they arrived, they scoped the wall, the old TV, and took pictures of how the components around the entertainment area were setup. They unpacked, wipe clean the new TV, and before you could say, "The Geek Squad is the Best (Buy)" [See what I did there?], my new TV was up and running with all components properly attached and running. While one Tech was cleaning up, the other taught me the new clicker and what it could do. Five stars aren't enough for what they went through and accomplished!