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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1498 Showing 29,941-29,960 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek squad installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first smart TV. Geek squad installed and connected everything and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installe.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new 82" TV. Had geek squad install this mount and TV. Great design very slim fit to my wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is mounted just fine. Technician did ask for my input.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great and did a complete job. They were polite and on time. I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work........................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL TV Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and easy to use. Good value for the money!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two gentlemen with Geek Squad were super professional and nice! They were super quick and efficient. I would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    West

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was awesome they connected everything great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hang on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good job by installers............................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great definitely would recommend, and use again, very polite, fast

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted tv to my wall I would of given a 5 star unfortunately the agent didn't give any space for my other devices that connects to my tv like blue ray, playstation and so forth. My furniture that sits right underneath theres not even 2 cm space in between and didn't even ask if he should hook up my devices... I thought that's why I have membership and paid for the service. So disappointing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did the job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was prompt, helpful and efficient. Very much worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Close to wall but tilts just enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed it, but it went up quickly and because it tilts a bit, you can get behind it to clean or connect wires.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    they overcame obstacles in mounting my TV .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told to have an electrician install an outlet behind the TV. I was not told where to place it. As a result the outlet was placed to close to the center and covered by the mounting bracket. a complete waste of time and money, it was useless. the geek squad could have moved it but didn't. Instead they ran a longer electric cord and hide the wires in a tube. I asked for an adjustment in price and was told there would not be any. I remain unsatisfied after spending over $3,000 for a Tv and sound bar

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. It's exciting to get a new TV. I'm sure you've been looking forward to catching up with your favorite shows. Generally speaking, our Agents would not be able to modify the electrical outlets in your home. I apologize if clear instructions on placement needs were not provided to you. If you have any additional questions, please don't hesitate to connect with us at (800) 433-5778.

  • Rated 5 out of 5 stars

    G squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents were top notch. Very helpful and professional. I would have them both in my home anytime

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. They did a great job! The Geek Squad is very reliable every time we use them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Installed Our New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Samsung 75” TV per the Best Buy Reps recommendation and had the Geek Squad install it at my house. The Installers were friendly and professional but the TV didn’t work as described for more than an hour and I have now had the Geek Squad back to my house 4 times in 2 months. They have even installed a new TV with the same results. Great pics but doesn’t communicate well with YouTube TV. Now I’m told this is a known issue….

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad picked out the right mount for my TV and installed it. The whole process was quick and easy. I am very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job installing my new television

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Price should be lower

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service I received was great and the technicians were great but the price of this service is way to high

    I would recommend this to a friend