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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1552 Showing 31,021-31,040 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding and prompt service by the Geek Squad. Well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and professional. The technicians were knowledgeable and friendly, Very pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great, fast, professional and very accommodating. Great team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great seevice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great service, knowledgeable, and always ready to help when I call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pros are these geeks! On time, helpful and understanding! Truly amazing...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best in budget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase it was in my budget no complaints frm me unless something goes wrong ,its all grazy ovr this way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was extremely knowledgeable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and knowledgeable about the things that I needed clarification on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have not used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waiting on delivery, will update review once delivery is completed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HORRIBLE CUSTOMER SERVICE - DO NOT USE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy delivery and Geek/UP CHARGE Squad is horrible. Took the day off and at 4pm before it should have been delivered it was delayed a week. They did not give me money back to ease the delay. Then I told them to schedule a specific time since I burned a day off and they did not adhere. Again nothing to ease the relationship. I had to pay MORE for them to hang it and they could not hide wires in the wall like store clerk said they could. HORRIBLE service. Nice people but WAY OVER PRICED. Get the TV- GREAT DEAL. DO NOT USE GEEK SQUAD and expect the delivery date to change last minute with no regard to the consumer. Go somewhere else and have them match offer. Best Buy does not care about customer just $$$$

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV so fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Professional! I hope I get these same guys the next time I have an order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected everything successfully. They did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great if you have a small. Tv stand.for tvs 55

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv and mount install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed mount and big screen. Recommended angle that was great and were very polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great people, quick installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents instal my TV quickly and way that we like! Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I was amazed how smoothly and efficiently it went.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service rep - very informative, customer service friendly and helpful. A great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Art and the other person from the Geek Squad did a great job mounting TV and hooking everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great staff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both installers were knowledgeable polite and easy to understand. Answer questionsN gave good advice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellet communication, great install totally worth the 199$

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always fet outstanding service whenever I need help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality work in small amount of time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went well, i would recommend this service.

    I would recommend this to a friend