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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 38,693 reviews
  • Rated 4 out of 5 stars

    Good TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV mount was perfect for TV. Easy to install. And easy to use to take TV off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made the whole Experience a breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium TV Mounting (TV Connect and Setup Included) made the whole installation a breeze. The Geek Squad tech was prompt, courteous, Cleaned up after himself and removed the old CRT tv and made things great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The intent was to have my existing TV and TV mount installed in a way that would have no wires showing. The product they sold me and the accompanying installation were perfect. Looks totally built-in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Real Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and helpful. Installed my frame TV perfectly and gave me tips for how to use it right awa and disguise cord. A+.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek #1

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good in the installation.Also they helped us learn about the new TV and sound system. The Geek Squad are the best in the business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55SonyTV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, excellent, excellent. Very knowledgeable, professional, patient and thorough. I can't say enough good about this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad led by Darrell installed my wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 65in LG CurvedScreen Tv. Darrell and his crew did a fabulous job mounting the tv,soundbar and cable box. All you see is the tv. Very professional and neat

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Your TV is in safe hands; watch out for dishonesty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was fine! They initially loaded the wrong TV at the store but caught the error immediately. Installers arrived on time, put up the wall mount and mounted the TV without issue. Only 2 stars because the installer "misinformed" me (hopefully he didn't lie!) when he upsold me on a My Best Buy Plus membership during the installation. I asked if that would extend the return window to 60 days, he said yes. He also volunteered that it would qualify me for a partial refund if Best Buy dropped the price of the TV within 60 days. He specifically mentioned July sales. The price of the set dropped $400 this week (July 15th). I contacted Best Buy. They claimed that the return window expired after 15 days (3 days ago, naturally) and that the price match wouldn't apply retroactively, anyway. You can trust Geek Squad's TV mounting know-how! But be careful with anything they say.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Go with the Geeks!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are amazing! They installed the tv over the fireplace, hid all the wires and installed my internet and streaming service. We are older and had no idea how to use the new tv, let alone the streaming service. They set it all up and made easy for us to use. Then they gave me their phone number to call with any needs or questions. I cannot recommend them highly enough. Worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn’t be happier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first experience with the geek squad but it will not be my last! They showed up on time and did a great job. They were very helpful and knowledgeable as well as respectful to our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and cleanly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents that installed my new TV were fast, friendly, and very clean. They asked for my input on the TV height and gave their own opinions on how they like their personnel TVs installed, which I thought was helpful. They made sure I understood how to use the TV and offered to be of assistance if any future issues were to arise. Great install!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my 75 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation crew installed the wall mount bracket and the 75 inch tv professionally and setup the overall system. A very good experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went off with no problem, and he did it very quickly. The person who was assigned was professional and offered some tips on how to use the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek Squad techs were amazing. They were friendly and professional. They got to work right away and then made sure everything was perfect and working. They had to mount an LG G2 to a stand mount and did it within minutes. They even made sure it was level and sturdy. They also made sure everything was working before they left. They even hauled away all the boxes and trash. Great techs and great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were on time, quick, polite, and knowledgeable. They did a complete set-up, and answered all my questions. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed a 75 inch Sony TV for me, over my fire place. As usual the did an excellent job putting up the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Geek Squad team set up my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team so professional. Set up everything accurately and quickly. Walked out with me set up on all my streaming; was able to enjoy shows immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy process and fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about using geek squad, but my experience was very smooth at least. My agent mounted easily and installed fast. Might be a bit pricey, but was worth it. I would recommend still.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my TV, made sure it was mounted properly, and did a great job, impressed with service and because they do it so often they know what they are doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very efficient and worked quickly . They hauled away our old TV. We are happy about that. Explained how to use the newly installed Sony Bravo 65” Smart TV.

    I would recommend this to a friend