Customer Ratings & Reviews

I originally had some trepidation's with the Geek Squad installation having dealt with them about 15 years ago and had a bad experience. However, this experience was wonderful. Great communication, excellent workmanship and a good knowledge of the unit they were installing. The one small item was that they were limited in time. My understanding is that if the Geek Squad is not available, you will get a 3rd party and that could be problematic.

Did an amazing job installing the tv. The perfectly center the tv mount over the fireplace in corner. Setup the soundbar. Connected all my streaming services. Knowledgeable about the tv. Made the whole process enjoyable. Would recommend again.

The installer mounted my tv quickly. He was very professional. Hauled away the old tv

Geek Squad is the best at Best Buy. Professional and Instructional. I had Kennan Conner whom took his time and patience with me as I'm not a geek but I'm learning. Kennan did a wonderful job. I usually pick up after workers installing items but I the installation was complete it was instruction time. Very informative as to teaching me how it works and as I keep playing with it I learn more. I can't thank you enough for making my day installing my new TV. Thank you so so much.

They were in and out in no time and my TV looked great. They were very professional and courteous; would definitely recommend!

Geek squad arrived on time and mounted tv on wall and hid wiring in wall with a Legrand kit. Also synced new headphones to tv. Work done neatly. Pleased with the service I received. Only initial concern, was that when crew arrived they did not know I wanted cords hidden in wall. It was not an issue because I had figured out what to buy in advance from Best Buy to accomplish this. But when I initially ordered tv and service on line, there was no way to make clear exactly what I wanted. Online check list of what customer wants done might be useful for future.

Since I purchased a 75” TV, figured I would use some professional help. Geeksquad guys arrived on time and helped to figure out the best height and position for my TV and start to put on the rack. I mentioned there is a bathroom right behind the TV wall, so they double checking the wall to make sure they don’t hit any surprises behind the wall. Took them 1 hour from arrival to finish plus clean up any dust and trash. Will use their service again!

The installation was fine! They initially loaded the wrong TV at the store but caught the error immediately. Installers arrived on time, put up the wall mount and mounted the TV without issue. Only 2 stars because the installer "misinformed" me (hopefully he didn't lie!) when he upsold me on a My Best Buy Plus membership during the installation. I asked if that would extend the return window to 60 days, he said yes. He also volunteered that it would qualify me for a partial refund if Best Buy dropped the price of the TV within 60 days. He specifically mentioned July sales. The price of the set dropped $400 this week (July 15th). I contacted Best Buy. They claimed that the return window expired after 15 days (3 days ago, naturally) and that the price match wouldn't apply retroactively, anyway. You can trust Geek Squad's TV mounting know-how! But be careful with anything they say.

Great team installing my TV. Very professional and knowledgeable!

TV mount was perfect for TV. Easy to install. And easy to use to take TV off

The installation agents contacted in a timely manner. Arrived to my home and assessed the situation. Came prepared with equipment and tools. Mounted my TV and provided feedback. As well cleaned up and dirt or items after the installment completion.

The two representatives from the Geek squad were super efficient, personable, and knowledgeable!! I would highly recommend!

Thomas C and James did a great job. Very professional and informative on installation and use of tv. They went above and beyond with the delivery and installation. Highly recommend them. The manager Josh also went above and beyond to make this installation happen flawlessly special thanks to Josh and Thomas for going the extra mile to make everything happen perfectly!!

The Geek Squad really knew how, when, and what to do when mounting and setting up my tv. They also programmed it and taught me how to use it with my Roku.

They did a great job with the installation of the equipment. Not so good on setup. Lots of pushing the remotes but not much info to me. The setup is still not correct. When the TV/Sound Bar is turned off the cable box is still on. Can't turn off the cable box with a remote without creating problems with the TV on/off.

I so didn't want any visible wires when I am looking at my TV on the wall. Couldn't be happier with this installation. The guys were totally professional and did a great job.

This is my 4th time using Best Buy to mount Tvs, and as usual, the Geek Squad teams were great. The team was courteous, answered any questions, and took care of the little details my OCD would be going crazy over: no exposed wires, tv centered vertically and horizontally, etc. Overall, consistently a great experience.

I love the geek squad it’s worth every penny ! They are so professional and install is easy and they even take away the trash! They came the next day of Christmas !!!

As good as it gets. Could not be more pleased. Small calibrations to my taste have a great picture. SDR on dish is very good and HDR on Fire Stick is amazing. Excellent AAA+++

on time, knowledgable, informative, attentive, profssional,