Labor Day Appliances SaleEnds 9/16. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1609 Showing 32,161-32,180 of 38,693 reviews
  • Rated 5 out of 5 stars

    New 55 inch sony tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased and mounted new 55 inch sony tv. Great tv!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Expected Geek Squad Install got subpar sub

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed. The installers were not from Geek Squad. The schedule was from 7am - 1 pm. The window was too long and I did not hear from anyone so I called multiple times to get a better idea of when they were coming towards the end of that window and sat on hold for over 15 minutes twice. The installers finally called at 1:10 to tell me they were running late and were surprised that I was not happy with their explanation that “it’s only a few minutes after 1.” They arrived in a minivan with out of state plates, and when they saw that I had a sound bar and bracket purchased from Best Buy at the same time as the Tv they said that is not on the work order and started playing with his phone like he was contacting Best Buy. I asked what Best Buy said and the installer said they are not able to connect with Best Buy but would do it if I paid cash. Otherwise they were not doing the install. The tv is still on the wall so I guess I should be grateful but either the TV or the sound bar are crooked. I chose Best Buy because of geek squad and ordered geek squad Installation but received subpar service from subcontractors.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to provide feedback about your experience. While Geek Squad does sometimes work with trusted third-party service providers, those technicians should still live up to our high standards for service and support. We’d like to sincerely apologize for the inconvenience, delay, and burden you have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    No Complaints

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints: the TV works well and without issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done right and professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and installed for TV mounts and were quick and very professional with their work

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The installation guy was great.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a wall mount for a tv so it works exactly the way you think it would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed quickly and were gone.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the Geek Squad, they are smart and verynice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed tv great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv works Great. Agents mounted and set up all speekers necessary .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my son's TV mount for Xmas

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, friendly, courteous, thorough, and funny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a quick job.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent did a great job. Fast, cleean and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek squad install my tv. They were great. I paid extra the day it was installed to hide the cables.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Frame TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service provided by Jail was great. Recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Altech did a great job installing my TV/soundbar!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Altech guys were on time, pleasant and did a great job installing my TV and soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job by Geek Squad. Professional job hooked everthing up and went through the remote options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made installation look easy .

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent made it look easy . I was very pleased with work .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went perfect. Both gentlemen were great and everything was perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and helpful! I would recommend them to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men delivered my tv and they left. Easy Peasy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was efficient installing my new TV. Arrived early and completed the job in a short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arrived on Time - Quick Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs arrived on time and completed an efficient & professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect timing and setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you as this was what we needed and the price could not be beat anywhere around town.

    I would recommend this to a friend