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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1627 Showing 32,521-32,540 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted tv and hid wires….. jon well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peter was awesome and answered all my questions with easy. He is quite the professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Premium TV Mounting (TV Connect & Setup)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my new 85" TV carefully and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service guy was nice and professional. He got our TV hung on the wall in no time at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made it easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did the work and made it easy. Cleaned up after completed and left me with a cool TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't take too long this the guys to come down the job. I'm satisfied with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    took 2 trips

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew brought all cables and hardware but forgot the t.v. They has to go back to the store for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional keeping safe distancing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make it super easy and Very professional keeping safe distancing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can see the cables are hidden and I don’t see any cables.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV perfectly. They were professional and quick.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Installation/Communication Nightmare

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For 3 scheduled installations by the "Geek Squad" over a 3 month period, no agent came during the scheduled installation time (which was a 6 hour window or an 8 hour window, during which we had to remain in our condo). We called while waiting to receive updates and were assured someone was coming, only to eventually be told they would not arrive. Communication was difficult because we were always dealing with a call center outside the US and they had limited means of finding out what was actually happening, and sometimes would put us on hold for long periods (I spent over 10 hours, probably 15) on the phone getting no satisfactory answers. Eventually, 4 months after purchase, 1 agent came and with my help( because it was a 2 person job), installed the TV satisfactorily.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys came real quick, earlier than I thought they would and were perfect and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek guys who installed my system (Hoon and Steve) were great. Efficient, polite and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed a TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job!!! We appreciated the quality of your work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jazzy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV bracket is really neat, can move the TV sideways.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a difficult installation and the BBY geek squad accomplished a perfect job again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were nice polite efficient and safe. Did a great job fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with installation of new 65" TV and sound system. Explained things well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great agent! Fast and complete work!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and did a wonderful job. I recommend him to anyone!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Basic install with no real explanation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic install. Had to call cable provider to set it up for me. Have had better before.

    I would recommend this to a friend