Customer Ratings & Reviews

I would never use the Best Buy/Geek Squad installation services again. I paid for premium mounting because I explained over the phone exactly what the installation would entail and that it was a little more complicated than just hanging a TV on a wall. I was assured they could take care of it and make sure everything was hooked up and in working order. The TV was going over a fireplace, in the same spot as an existing TV that had burned out and needed replacing. All wires were already run behind the wall and into an adjacent cabinet. There was an amplifier which powered small surround sound speakers, the Verizon cable box, and the TV wires. The first crew came and removed the old TV, but told me they could not use the existing mount for the new TV. He told me what to buy, and I rescheduled them to come back. I specifically requested that SAME crew to return, since they already knew the "lay of the land". When the second appointment came, it was two new guys, and unfortunately we had a huge communication issue. He had to facetime with his boss to show him the job, which did not instill any confidence in me that he was capable of doing the job, and also so his boss could talk to me. He talked him through it and assured me it would be fine. Thankfully, they did install the mounting hardware and get the TV on the wall, but apparently when the old TV was disconnected, the HDMI cables must have been yanked out because they were damaged. So I was instructed to go buy a new HDMI cable, and make another appointment. I called customer service right away to schedule it, and I was told it would be 2 1/2 weeks before they could come back. I asked to speak to a supervisor, explaining all that already occurred, was put on hold for 15 min and then disconnected. I drove to the Best Buy store and got a cable and spoke in person to a Geek Squad rep. She said someone would be in touch with me. That was 2 1/2 weeks ago. I also called and did an online chat. The customer "service" has been non-existent. I finally called a carpenter that I've used before and paid him to come and hook up the new cable and make sure everything worked. So, I paid Best Buy for an installation that they never completed, and paid someone else too. FYI, the people who showed up here were from a third party company - it was not the actual "geek squad". To b, it's not the fair, it's not their fault that the mounting hardware I had wouldn't work, and whether or not it's their fault that the HDMI cables had to be replaced we will never know, and is neither here nor there at this point. From the time the first appointment occurred on Jan 27th, my job was listed as "completed" on my account page. When they left the first time, the TV was in a box. When they left the second time, it was on the wall, but not hooked up. So, no one was getting back to me to reschedule anything I guess because it was listed as "completed", and even with repeated attempts to contact customer service, this review is my only chance to explain this situation. My hope is that someone will agree that at least a partial refund is in order.

The agent very professional and all my needs were met.

the agent was kind and very knowledgable. No complaints.

Dave was great. On time and got it done. Made sure I was happy before leaving.

The agents were very courteous and did an excellent job.

I enjoyed the purchase price, as well as the professionalism of the installers.

I've had several occasions to use Geek Squad teams in my home, and always was pleased with the results and the performance of the team. NOT THIS TIME. I consider it unsatisfactory. It started with a phone call announcing his arrival time, during which he told me that I should have purchased a cheaper model. (He repeated this to me several times after his arrival.) Then after looking at the old TV’s installation, he said he couldn’t do the job because of the weight of the existing TV, which of course was about the weight of the TV he was going to install (55 inch). He then informed me that they should have charged me more for the installation; I replied that that was not my problem. However, he did call another team who was able to come over to assist, after which he started to remove the existing TV. I should describe the old TV’s setup. The TV was mounted to the wall with a slim speaker cabinets on each side, mounted to the TV mount. The power outlet, HDMI cable, and six speaker wires were directly behind the TV. Each slim speaker cabinet contained four speakers; the top two speakers in each cabinet were connected to the left and right speaker wires; the bottom two speakers in each cabinet were connected to center speaker wires with two wires connecting between the cabinets, thus providing the center channel sound. I explained this to the first installer, wherein he proceeded to disconnect the wires, not bothering to take a picture of the existing wire attachments. The second team arrived and the proceeded to remove the old TV and install the new TV. Upon completion (after the second team departed) I commented to the first installer that the new TV was at an angle; he stated there was nothing he could do about that and again told me that I should have purchased the cheaper TV that wouldn’t have had that problem. I also noted to him that the speaker wires were hanging below the TV, which he corrected. I also noted that the right speaker grill was just hung on the cabinet rather that having been properly installed; again he corrected the problem. Failing to correct these obvious installation errors before telling me he was ready to go is totally unsatisfactory. The following day I noted that the sound didn’t seem right, so I checked the setup using a utility (nothing more than proving the ability to send sounds to each channel independently) in my AV Receiver. I discovered the left channel was correct, the right channel played through the center speaker, and the center channel played through the right speaker. AGAIN, isn’t this something that should have been checked during the installation. Geek Squad sent another team out to correct the problem. I should probably add that the old TV had been installed by a Geek Squad team that did a great job.

Good mounting and service related to set up - would use again.

Very good job I will recommend them to a friend and

What else can I say about the geek squad. Arrive on time. Get the job done.

My TV was mounted on to the wall. Techs were great

the agent took care of an issue I had and fixed it.

Love Geek Squad. It’s a lifesaver to have these professionals

Good mounting unit. Geek squad installed my tv with this unit in just under 15 minutes.

They were professional and did good work. They didnt leave a mess

the gentleman that came to install the TV and Receiver was very professional and helpful.

The guy who went home to install it, was extremely serviceable, great guy

Friendly, helpful folks installed the TV quickly and easily.

love this product and working nicely for my home usage

These guys are pro It didn’t take long at all and they were very knowledgeable