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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1685 Showing 33,681-33,700 of 38,693 reviews
  • Rated 5 out of 5 stars

    Tv install - great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are great- prompt, efficient, great work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the best ! Smooth install and professional results

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were simply awesome! Will absolutely use theM again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great guys but you need to have the hardware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were amazing but if I was missing cords or hardware, they could not help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional team came on time and did very good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were extremely helpful and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a lot better than a cheep mount it worth the little extra for this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation Guy was efficient, knowledgeable, on-time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person mounting my tv , and he installed very nicely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected everything and were friendly - good job!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Service by Third-Party Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sent a third-party installer (this isn't revealed to you at all during the purchase or installation process) who completely mismanaged installing a large TV over my fireplace. The end result was a TV which was half a foot off-center, a mount which was not properly installed or tightened, and damage to my mantle, since the installers left the heavy TV resting its weight on the mantle piece, angled down, and left gouges in the wood. I scheduled a follow-up appointment, which was handled by Best Buy employee technicians who were amazing. They were horrified by how poorly the TV was set up the first time, and had everything fixed and wrapped up quickly. I'd recommend checking with Best Buy to see if you're getting actual Geek Squad employees, or a third-party vendor who could care less about your or purchase.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to provide feedback about your experience. While Geek Squad does sometimes work with trusted third-party service providers, those technicians should still live up to our high standards for service and support. I’m glad to hear that the service was completed in the end, but what you describe certainly falls short of our expectations, so I’m sorry for any inconvenience this caused for you. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Fast accurate and efficient geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, efficient installation and answered all questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my TV bracket and how they mounted it on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Flat Panel Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were professional and knew their stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounted TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice job. Crew was very conscientious. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came, they set up, and they left. It was seamless and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to mount on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful to be able to tilt the tv on the wall. Great for watching tv in bed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Worth The Price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was efficient, friendly and had my TV hung in 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great setup. very professonal . I would recommend Best buy and it services to friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service on time and very communicative! great job

    I would recommend this to a friend