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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1705 Showing 34,081-34,100 of 38,693 reviews
  • Rated 2 out of 5 stars

    Installed tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uninformed at time of purchase: thought that "premium" installation meant that the electrical cords and wiring was to hidden in the wall, with an outlet for the TV plug to be behind the flat screen. For heaven's sake, just print the truth for us online customers who sign up for the Geeks' service to boldly state what you really do for $199 !!! Actually, what service is done that isn't considered "premium"?? Now I have to go and hire an electrician to professionally complete the job. Thanks!

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick service, excellent communication. Worked perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guy was awesome!! Knew exactly what to do! No comp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is the best!! Do not hesitate to ask for them!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Did great job installing my TV mounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my Tv Mounts for both rooms, it was done in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its stout good range of motion I really like it and glad I bought it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. If I could give them 0 stars I would. The initial setup was done by a 3rd party who didn’t bring my sub. When I called them they don’t respond. If you call Best Buy, enjoy talking to India call center who don’t even know what you bought. I wound up having to drive back out to the store to get someone to show up. Once he did he explained my blue tooth speaker wasn’t connecting and this happens sometimes and that it only works through the app. He reassured me when I disconnect the TV this issue won’t happen again. A week later I disconnect to hook tv soundbar and sub to a surge protected outlet. Lost sound again. At time of visit he reassured if I had issues that I could call him. After 3 non responses I had to again drive to store. The reassured me that a manager would contact me. 3 days later I had to call the number he gave me to leave a voicemail. Trust me when I say GeekSquad is terrible for home TV setup. I could have done a cleaner job with wires and the time I’ve spent it was not worth the time

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Useful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were helpful and very friendly. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick, friendly, and efficient -- I would recommend them --

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service very competent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding customer service confident and competent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and fast 3rd party

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took his time and completed task in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    they did it right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they installed, set up and did it right..very kind and professional

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and excellent work. Five stars: Excellent

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was so great an professional I’m using them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great, quick and easy. Very nice! I just wished I liked the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the 3rd tv Geek Squad mounted for me. They always do a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional-knowledgable and suited up for the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents mounted my TV quick and correct. I give the an A.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tom is awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tom is exceptional! He is fast! He is polite! He knows his job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As promised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed surge suppressor that required removing and reinstalling TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job installing my TVs and Getting everything set up

    I would recommend this to a friend