Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 2 out of 5 stars
Installed tv quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Uninformed at time of purchase: thought that "premium" installation meant that the electrical cords and wiring was to hidden in the wall, with an outlet for the TV plug to be behind the flat screen. For heaven's sake, just print the truth for us online customers who sign up for the Geeks' service to boldly state what you really do for $199 !!! Actually, what service is done that isn't considered "premium"?? Now I have to go and hire an electrician to professionally complete the job. Thanks!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 5 out of 5 stars
great service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick service, excellent communication. Worked perfectly
This review is from Basic TV Mounting - 56" and Larger
I would recommend this to a friendRated 5 out of 5 stars
Guy was awesome!! Knew exactly what to do! No comp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is the best!! Do not hesitate to ask for them!!!!
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 4 out of 5 stars
Geek Squad Did great job installing my TV mounts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad installed my Tv Mounts for both rooms, it was done in a timely manner.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its stout good range of motion I really like it and glad I bought it
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. If I could give them 0 stars I would. The initial setup was done by a 3rd party who didn’t bring my sub. When I called them they don’t respond. If you call Best Buy, enjoy talking to India call center who don’t even know what you bought. I wound up having to drive back out to the store to get someone to show up. Once he did he explained my blue tooth speaker wasn’t connecting and this happens sometimes and that it only works through the app. He reassured me when I disconnect the TV this issue won’t happen again. A week later I disconnect to hook tv soundbar and sub to a surge protected outlet. Lost sound again. At time of visit he reassured if I had issues that I could call him. After 3 non responses I had to again drive to store. The reassured me that a manager would contact me. 3 days later I had to call the number he gave me to leave a voicemail. Trust me when I say GeekSquad is terrible for home TV setup. I could have done a cleaner job with wires and the time I’ve spent it was not worth the time
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 5 out of 5 stars
Useful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were helpful and very friendly. Very professional.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
nice job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were quick, friendly, and efficient -- I would recommend them --
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great service very competent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding customer service confident and competent
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Quick and fast 3rd party
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent took his time and completed task in a timely manner.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
they did it right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they installed, set up and did it right..very kind and professional
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 5 out of 5 stars
Mounting our tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional and excellent work. Five stars: Excellent
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendRated 5 out of 5 stars
Great Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad was so great an professional I’m using them again
This review is from Basic TV Mounting - 55" and Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were great, quick and easy. Very nice! I just wished I liked the TV
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Professional installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the 3rd tv Geek Squad mounted for me. They always do a great job.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad was the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional-knowledgable and suited up for the job
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed my TV quickly!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Agents mounted my TV quick and correct. I give the an A.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Tom is awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tom is exceptional! He is fast! He is polite! He knows his job!
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
As promised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed surge suppressor that required removing and reinstalling TV.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did a great job installing my TVs and Getting everything set up
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friend
