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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1711 Showing 34,201-34,220 of 38,693 reviews
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt ,professional, speedy service. Happy with everything

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much money for a job that was not well done. The technicians were friendly and professional but did not want to do anything to make that wires or television look nice on my wall. I paid extra money for premium wall mounting and got nothing for the money I spent.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Great crew.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was treated with respect and very professional. The were on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew did excellent job mounting 75" TV on wall and hiding the cables.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying the new t v and sound bar Like sitting in the movies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Perfect!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Tech was A Delight to work with!! They would definitely be Recommend!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The job was well done. I have no complains so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation went smoothly and professionally!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician installed the wall mount quickly and look great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional service. I would highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed fast and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and awesome and made it look perfect

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    BestBuy should really work towards taking care of

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad operators themselves were wonderful, could not have asked for nicer people. However, their equipment seems to not be the most up to date or well maintained. I now have 2 holes in my wall that I am personally having to handle the claim on due to BestBuys claim procedures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our TV was installed professionally and with great care.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Best Buy TotalTech is the only way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who delivered my new television and installed it for me did a great job. They were polite, efficient and competent. They did a good job of explaining all the new features and how to operate my tv, and of course they disposed of my previous unit which had "died".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Geek Squad people were professional, on time and did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work as always. I didn’t have to worry about messing it up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were professional and offered excellent suggestions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mount install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great. Only downside is the 2 week wait for service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. Arrived on time . Professional and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and educated people. Everything went fast and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had BB install. What an outstanding team. Great customer service

    I would recommend this to a friend