Customer Ratings & Reviews

TV never looked so good! Quick and easy install. Very courteous.

Disconnects from WiFi and asks for reset every few minutes

Used for installation/wall mount/ internalizing cables. Professional. Unfortunately one of them cut power cord. Tv replaced

They were on time and very considerate of my time. I was disappointed that they did not have all the supplies they need. Seem to be disconnect between the store and the installers. We worked it out.

Agents were very helpful and friendly recommended.

So the service is actually provided by 3rd party company. My first appointment got cancelled and I was notified. I took the day off and spent all day contacting bestbuy and no one knew. At the end of the day I was able to talk to someone from the company who was going to mount the TV. The lady kept saying she called me and left me a message. I had zero unanswered call or new voicemail. Like if I knew it was cancelled why would I spent hours on the phone trying to figure out whats happening. She never apologized and offered a new service date almost a month later. I was horrid. We were able to get a sooner date so that's good. The service people were late but very nice. They even taught my husband to hook up the surround sound system left by the previous house owners. So the 2 stars are for them. I would avoid this service at all costs and hire someone on my own in the future.

This offers the peace that the TV won't tip over or fall causing injury.

Horrid experience, First crew couldn't even find the studs in the wall (i later found them w/ a magnet) & was unable to mount the TV (it is quite large). 2nd crew sent to us couldn't mount the TV either but at least were knowledgeable & able to identify the issue (non-traditional metal studs). To add insult to injury I have called several times for a refund over the past several months and still haven't received it. So i continue to spend large amounts of time trying to get my refund. DO NOT USE GEEK SQUAD!!

The Geek squad was on time, professional, accommodating, and fast.

Ordered a tv, waited 2 weeks and best buy sent the tv to our old house 6 states away. I was then told the tv i ordered was out of stock. They told me the fastest way to get a new tv was to go to the nearest store. Off i went to the store, paid for the tv and service, waited another 2 weeks. Then comes the day of arrival, 2 hrs prior to my delivery time Best Buy calls me and says it has to be transfrered to another agent and the next available day is August 12. After spending a ton of money at Best Buy over the years, this was my final straw. Buyer beware with this company, its like russian roulette if your delivery is going to show up!!!! Awful!

65 inch is just right extra apps make a huge difference

The employees were knowledgeable and helpful finished job in an hour

Very frustrating experience. While our initial experience with Kevin, our installer seemed very positive--he and his partner were very professional and helpful--our follow-up communications have been completely unsatisfactory. Upon setting up the tv, he noticed 3 missing pixels and promised to 'swap it out' either later that day (1/26) or by the next week (2/1), which was fine with us. Since he didn't come back that day, we expected a return appointment on the 1st of February. We waited, but again no service. I called the Geek Squad line and scheduled a swap out and install, which was to be today, 2/5. Apparently the representative did not understand the situation, because the Best Buy serviceman called today to say I would need to reschedule since he did not install tvs, but only delivered and picked up. I spoke to 3 Geek Squad reps today--please check the records--and either got disconnected, or made conclliatory comments, but without offering a reasonable delivery and install of a replacement tv. I also spoke to two supervisors, the first also expressed 'complete understanding' of my situation, but when I requested an earlier install date than he was offering, he could not provide one. (I requested tomorrow, 2/6, which I felt was fair due to the miscommunication.) He mentioned Thursday or Friday, 2/8 or 2/9. Two follow-up texts from Best Buy gave conflicting dates for appointments, one for 2/8 and the other 2/16. What's happening here? What are you willing to do to keep my customer loyalty? What can you do for me? I would like immediate delivery and installation of the replacement tv, not 2/16. I await your response.

Geek squad worked magic again and provided another job well done!

Purchased a Samsung TV end of October 2021, but come to find out the TV was defective. I called the issue into Best Buy in December and they referred me to Samsung. Samsung had a Technician come and inspect the TV and they too agreed the TV was defective. It took around 2 weeks after that to get an approval from Samsung for a replacement TV. An appointment with Geek Squad to replace the TV was scheduled and I was asked to wait on a Saturday from 1-8pm. The Technician never showed up, didn't call or text nor did they send an email. I called for an update and although the person who helped me was very apologetic, it took another 1-2 weeks to reschedule and get a new TV. Altogether it took about 2 months to finally get a replacement. Overall, we did not have a positive experience this time around.

Scheduled a home install to mount a tv. They stated to block off a Saturday from 7am to 7pm for installers to arrive. The night before, I get an email stating schedule window is 2pm-6pm. They still arrive at 12pm, before the scheduled time. I told them where to mount the tv. They didn't mount it in the correct spot. When I told them where I said I wanted it, they said they couldn't fix it because they had to leave, and that I would have to schedule a redo install. Even though the install only took 20 minutes, they wanted me to wait another week, have to block off another 12 hour day for them to arrive, when they did the job wrong. And after they left, I then noticed the huge mess they left, plastic and garbage everywhere, and the screws for the legs of the tv they removed were missing. I contacted the geek squad customer support right after they left, but all they did was apologize an say they would fix it, but then was told to wait 24 hours. I contacted back the next day after 24 hours, explained everything again, and was told to wait another 24 hours. Two days later, I contacted the geek squad again in the chat and was on hold for 20 minutes before being disconnected. I've never had such terrible customer service from Best Buy before. I just wish I had gotten the two installer's names to report.

Great Geek Squad agent, who solved my issue very quickly

Trying to compete in their industry. They show up on time, which is better than their third party prefered choice.

I like the quality of the product. Would gladly buy again.

Very professional did a nice job mounting the tv in a short time