Customer Ratings & Reviews

The Geek Squad were very professional and installed my TV and holder very quickly.

The team that came to my house to install my TV was great. I had previously installed a 52" Tv somewhat painfully and decided there was no way I was installing a 65" TV, something would get broken. The showed up on time and worked as a team to get things installed, they gave us several options/recommendations and were patient as my wife and I made decisions. The installation is very neat with no loose cables and no issues. they made sure my current smart remote would work with the install. really nice job

When the geek squad to install our television, we had no idea About the extent of the service they provide. Upon Upon arrival as they would just install the hanger and hang the television from it and that would be it. And essentially, it was. However the care in installing it was Extensive. Right down to the vacuuming of every surface that got sheetrock dust on it They wired everything I asked of them and gave detailed instructions on how to use the controls, etc. They were very professional, friendly and competent.

Really have nothing to complain about! They took less then 1 hour and set it to just the perfect spot on the wall

our Geek Squad technician was certainly knowledgable. his expertise was evident. he got right to work in mounting our new 'Frame TV' to the wall, and then regulating the settings to our desired liking. not only pleasant, but also considerate, as he helped to guide me in setting up the account so that he could snyc my devices. then he also taught me about all the new technology so that we could enjoy all the features of this model. we would like to thank him so much for his quality and kind understanding in meeting our needs

Installation of my new TV involved multiple work orders as the first one received was defected. The replacement process got quite complicated. The Geek team Michael C and Adam went out of their way to resolve the logistics mishap caused by the delayed delivery of the replacement. Michael stayed in touch, checked back, answered my text, and returned with Adam to complete the work, saving me from another work order and waiting for another three weeks! Their customer service is exemplary.

Geek Squad did a great job mounting my TV and pairing my sound bar to sub-woofer!!

The guys from geek squad mounted my tv and connected all my devices. I had bought a new tv mount which it turned out I didn't need and they were very honest with me about not needing it. They also set up the tv downloaded the apps that I use and showed me the ins and outs of using the tv. I would highly recommend Geek Squad

The installation team came to the office when I was not there. They did not approve of the location of the outlet and left without installing the TV and mount rather than trying to find a solution. They did not charge us for a return visit. When they came back, they installed the mount and stripped the bolts. I called them back and they promptly returned to change the bolts. I understand installation must be done specifically to maintain warranties and I do not fault them for refusing to install the mount initially. While I was upset they would leave us with stripped bolts they more than made up for it with their professionalism and courtesy.

Rashad and his associate mounted my tv and neatly organized the TV wiring behind the tv. They were able to set everything up in less than 45 mins. Would recommend their service.

The team did an amazing job setting up my new TV. They were professional, careful, and made sure everything looked perfect. The TV sits completely flush against the wall — super clean and minimalist, just the way I wanted it. They also took the time to explain the setup and made sure I was happy before they left. Highly recommend!

Agents were very good at installing my TV and all accessories. They took time and provided me some options on the install. They listen to my wants and we concluded with a setup that looks great. They provided me help with installation and necessary downloads. They were on time and cleaned up after them self. Very satisfied with their work.

Extremely nerve racking as how far from the wall this mount moves and angles, but with ease. Geek squad installed in perfect spot!!

The agents did a great job of mounting the TV - Very professional and highly recommend their service

The two members of the Geek Squad delivered and mounted my new tv to the wall. They both were very friendly, professional and thorough. Once they set it all up, they went over all the important options I needed to know to operate my system. Thank you so much for doing a wonderful job! I really truly appreciate it! Take care.

The installation crew was great. They answered our questions, returned the bracked we purchased when they used the existing bracket. They cleaned up after themselves and communicated with us on expected arrival time. This is the 2d time we have used them to install TVs and wouldn't hesitate to use them again.

The initial mounting by Geek Squad was fantastic, quick and no fuss but later on when my TV's WiFi got kaput, Geek Squad was asking me a fee for dismounting and recounting it after the manufacturer's repairs. This was disturbing since I was under warranty by both Best Buy and Samsung. After much deliberations and standing my ground they succumbed and the job was done. Geek Squad shoud be happy that I still gave them four stars.

First I had third party installers came that was hired by Best Buy to install TV and Door camara and they had no idea what to do. Tv wasn’t centered so they came to fix it and couldn’t fix it. Finally third time I only asked for geek squad (had to wait lot longer because of pandemic) and they installed TV mount exactly the way it’s supposed to be installed. Door camara was also installed by geek squad since third party installers couldn’t do it. Happy with geek squad service. Please try not to hire third party. Thank You.

Easy install. Matched up to the wall studs. Can pull it out, turn it and watch from the kitchen. Have to manipulate a little when pushing it back into place.

Agents did an excellent job hanging my television and hooking up all components necessary. They were very efficient and polite.