Customer Ratings & Reviews

good customer service.. patient...went smoothly..

Reese was able to measure and complete the setup!!

Guys who set it up were efficient and professional.

Not worth the cost. I knew there’d be an extra cost to hide the wires behind the wall or inside a tube, no problem. But they didn’t bring anything with them to do any of those things.

The techs did a great job setting us up and explaining everything to us. Great service

The person that came was amazing and very professional

TV and sound bar were hooked up correctly - so helpful!

Agent did not check all settings so had to do it myself. Paid so we could watch tv right away but did not work the next day

I have to use two remotes to turn on the tv. They did not sync the tv correctly to work with the cable remote

There Point of view very helpful very informative /

Sent the same installers twice. Both times they refused to put the mount where I wanted it. We had to redo it ourselves because we had to wait too long to find a third vacation day on a Wednesday for these same installers to come back. I'm told I wasn't charged for either install, but I'm pretty sure I was charged for one of them when I look through the very confusing list of transactions. I'm so over this entire process. Did I mention the second broken TV they sent is still broken and they won't make it right because we were three days past the 60 day return date. The funny thing is that we didn't even have it in use for the first couple weeks because of all they delivery issues. They don't care about this fact. Rules are rules n and we start fresh with a new best buy robot everytime we call. It's like I need to find a vacation day just to call. Ask me why I was three days past your deadline by the time I found time to call about our broken TV.

Installation went well and no issues at this time.

Great setup, resists the 75 inch, and looks great!

I have had an absolutely miserable time with Geek Squad for a TV purchased on July 7, 2024. It took three times of have Geek Squad in my home before the TV was finally installed on the wall only to find it has a defective bracket. Since then i have spent hours on the telephone working to have the TV replaced. Each time i ask that call be recorded and stored and notes place in the system. I am taking off of work for what i am told will be delivery and installation of the new TV only to have the appointment cancelled. This week Geek Squad wanted two visits - 1) to deliver the new TV and remove the defective TV. BUT NOT INSTALL THE NEW TV. I was told this would required another appointment and another day I would have to take off of work. WHY CAN’T A TV BE DELIVERED AND INSTALLED ON THE SAME APPOINTMENT! Speaking with customer service to sort this out the representative’s dogs are barking and other noise (children?) in the background. Can’t be easy for the customer service representative either. Three calls yesterday and no notes in the system. This is terrible and problem still not resolved. Soon it will be three months.

Geek Squad came in and installed my TV in no time.

Everything thing seemed to go fine at visit and it's all working

Useful as it hides the clutter of wires and enhances safety

Enjoying the flexibility while preparing all meals!

Techs did a great job installing the tv mount to our wall.

came in and was very professional and helpful. Great job