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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1746 Showing 34,901-34,920 of 38,693 reviews
  • Rated 5 out of 5 stars

    great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the team that came to my house to do the work was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job for tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt service and enjoy tv on wall did a great job

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy new way of handling things is to lie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give them a negative if I could. I don’t even know where to start because I’m still in shocked how badly I was lied to and treated by a company that I have given my business to for years !!!!!! The employee sold us a art tv and when asked if they have legs he said yes, found out it didn’t have legs so I had to call customer service and pay an additional $249 to get installed and made the appointment for the 9th, well they canceled it without any notice and I called them and said there was no one in the area that day to install it and I needed to pick another day I said that was unacceptable and the service rep hung up on me saying that’s my problem! Tried calling several other times and got the same answer !!!! Well not only did they not get my business they aren’t going to get my business ever again ! I’m done with Best Buy and I’m cancelling my credit card as well !!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    If you want it done right.....I’m just saying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only way to go. These guys take all the stress.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Agent installed my TV on the wall quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. They notified me before coming to my place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great very professional did excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was helpful friendly and very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very convenient can watch t v from any place in the room

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Installation could have been better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician failed to properly configure the home theatre system and there was no center channel sound and several problems with the Logitech Harmony Remote. This required a second visit by a different technical team to correct the errors and complete the installation and system configuration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team was great. Very punctual and polite.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a good job. They definitely maintain the expertise in this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guy was very polite and informative!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were nice and got the job done efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did not mount TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is nice for the price. The volume needs some work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad was great. In and out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good fit. Good sound and good picture I haven’t reset a thing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installation was professional and consd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect for my use and enjoyment. have enjoyed immensly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed Tv Mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional job on mounting my two tvs worth the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't do everything ordered, very disappointing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hook up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time will manage. Clean everything and put back.

    I would recommend this to a friend