Customer Ratings & Reviews

We bought two 65” TVs and two soundbars with speakers from Best Buy. We also scheduled mounting for all products for December 28th and bought the necessary equipment. Thus after purchasing about $4000 worth of products/services, we were called the day of installation and told our appointment was cancelled “due to unforeseen circumstances.” On a follow-up call we were told the cancellation was due to a technician call-in. We absolutely understand that issue - life happens. However, when we rescheduled we were told the next available appointment was January 8th. Waiting 11 more days for a service when the cancellation was at no fault of the consumer is unacceptable. The professional action is to go above and beyond to make this right for the consumer. Very very disappointed in Best Buy’s customer service.

The geek squad provided excellent service in mounting and setting up my tv!

Does everything it is supposed to do at a reasonable price

Quick set up. Great for my needs. Good mobility and tilt

easily the worst and weirdest experience i have had with customer service. first off, the window - 8 hours?! really? With me, they ghosted me on my first appointment. after hour 6, i called geek squad and they told me that "they couldn't locate the truck" and that i would have to reschedule. that was after about 1 hr on the phone talking to the rep to get that "information" - upon rescheduling, it wouldn't let me do it online, so i had to go into the store. Cue another 2 hours of my time wasted - long story short, the rep didn't know what happened, and basically had to cancel my original order, rebuy the tvs and reschedule my install. The next available appointment was 2 weeks away - great. 2 days later i got a call saying they had an open window for the install in 3 days. better. Cue waiting all day again. this time i went about my day until i got the call that they were on their way. The tech showed up about an hour later than the scheduled window. Installation was quick, when it finally did happen. However, the installer left all the trash in disarray all around the rooms of the install. Now, fair warning, the only reason I got install package was because it was free with my purchase. And i figured it would be straightforward. One less thing for me to do. Boy was i wrong. What a joke. Do yourself a favor and don't bother with a "professional" install. There was nothing professional about it, and it's amazing this service still exists. I will never do that again. And for the record, I don't go and blast companies - i generally give the benefit of the doubt. I am calm and patient - but this experience was next level incompetence. the whole system is set up for failure. third party installers that geek squad/best buy have no control over at a local level.

Best Buy sent a 3rd party company to do the install of my new 85” tv. The tv was not installed properly and I had to request a reinstall. Best Buy set up the redo appointment and when the 3rd party company came out they confirmed the install was done wrong the best part was it was the same guy that originally installed the tv. Now I’m told that they can’t redo the install, they don’t know when they will be able to reinstall it correctly it could take a month or who knows when they can come back and fix it. Now I have to admit Best Buy has been helpful and I now another appointment in 3 day hopefully everything will be resolved on this visit but the 3rd party companies need to be held accountable for their failure.

Techs are great! Do good work. Big issues with scheduling. I was moving and explained to scheduler, I needed unmount and then mount at new place. Somehow mount team was ready 3 hours before unmount team even came. And no it’s stuck on status so I can’t reschedule. Making moving more stressful.

Techs were not very friendly and did not do a through job of explaining apps and systems before leaving.

The jury still out there’s been some complications and some unqualified one on one and qualified person. Not very good at his job to get the geek squad not good.

The installers never showed and no one even bothered to contact us. I tried several different options to contact Best Buy/Geek Squad just before 7p EST the day of our appointment and it was VERY HARD to get in touch with someone. I FINALLY was able to chat with an agent who rescheduled the appointment for me. I will now work on getting a refund for this service. We have been VERY GOOD BEST BUY CUSTOMERS for years and this is how we have been treated. :( :( :( Very disappointing. NOTE: I was sent a few emails with varying times that the installers were scheduled for. If you use this service, just know you will most likely wait all day.

We love the TV but the insulation and set up below our standards. Brian seem to be in a hurry to go to his next job. The TV was installed but we had to figure out how do use it because we were given no help. Sad but that's the facts.

Paid the fee for quality service. The install took about 10 minutes and looked ok. About an hour after they left something did not look right. I measured the tv to the ceiling and to the floor. One side of the TV was 1/2 inch higher then the other. Had a service call to fix it which took about a week later.

Agent showed up alone to install a 65" TV, I ended having to help him lift it. So much for hiring someone to spare my bad back. Agent lacked the proper cables to complete installation. Said he would call the following morning. Nothing. I went to Best Buy and bought the cables. With no call by afternoon, I routed cables myself and at my expense. Agent finally called at dinnertime and I told him I had installed the cabling myself. He said "OK, good" and that was that. Nice enough kid but way over his head. Not to mention that I paid $225 for the service plan

I booked my installation in store with the department manager. I spoke with him for about 30 minutes to make sure every detail (location, wall tupe, tv type, ancillary products) was covered. When the agents got to my house they indicated that the install would cost $300 behind what I’d already paid because of the location of the mount (which I was very clear of with the store manager). I asked them to call best buy or the store to discuss. The agent told me it was my responsibility to call and that it was only his obligation to wait five minutes. While on hold with the store I asked the agent if Best Buy could just bill the additional charge to the card I used to pay for the install. The agent said I would have to pay cash or let him take a photo of my credit card on site (no way!). I spoke with the store manager who asked if the agents were wearing geek squad uniforms (he feared they were frauds). They were and he spoke with one of them. After speaking they immediately did the install with no additional charge. However, the agents put multiple (12) holes in my wall in order to, as they claim, find a stud. They spilled a large cup of water on brand new flooring. And they didn’t take time to explain anything or consult with me on any decisions. They also refused to install a sound bar mount the store manager said would be part of the install. So, once they left I had to take the tv off the wall, undo all of the hardware, install the sound bar mount, and rehang the tv myself after recruiting a friend to come over. I’m not sure what I was (over) charged for other than to have them put a bunch if sloppy holes in the walls of my new house.

The new 65" TV was installed very professionally and on time.

The agents were unable to finish connecting my TV sound because they needed to get a specific connector. Was supposed to come back in a week and as of today have not returned or called

deliveredwrong tv.had to call to comeback with right tv

Never came had to reschedule. Package not available but no one called me. I had to inquire about it on my own after time was up so i waited all day to wait another week to watch the new tv.

The guys did a wonderful job on the installation of the TV

Was a little expensive but they were very convenient and helpful