Customer Ratings & Reviews

Alfonso and his assistant were outstanding. They were very efficient in the new TV system set up. In addition, they were patient and expert in helping us to learn how best to use the new TV system. Very much appreciated their entire approach througout the process.

The Geek Squad came in and quickly and efficiently installed my new TV. They (Samsun) made a recommendation to get the Geek Squad contract and encouraged me to go back and get a newer cable box. So glad I got that contract! I had to have them come back as I had problems after I installed the new box. Both visits from the Geek Squad were great! The guys are friendly, helpful, courteous and educated me on my purchase.

Excellent service. The guys were knowledgeable, friendly and efficient. Even came prepared for me to need extra cabling.

Both techs were friendly and professional. They mounted the tv and connected the games. My grandchildren were very happy

The agents that came out to my house twice to help me mount my TV over my fireplace were fast, efficient and respectful of my home. That asked my input before drilling holes and asked if i was happy with alignment before solidifying placement. Great customer service- enough so i told my mom i only want them to come out to her house to install a TV over her fireplace. Thanks for having me get the a Total tech package Best Buy.

The picture is nice the agent mounted the TV on the wall for free with totaltec

They reviewed the area in question, checked for plumbing, set owners wall mount and mounted tv in a efficient and effective manner.

The technician was on time and had my TV installed quickly and fixed an issue with a previous installation. He was very knowledgeable and helpful

The guys who delivered and set up my new smart TV and wall mount, were knowledgeable and helpful. They also cleaned up and collected any boxes etc.

Monica from Geek Squad was here promptly after the 20 minute window opened (8 am to 12 pm). Friendly, knowledgeable and a problem solver. Took the 8 year old Samsung off the wall after disconnecting cables. Connected everything to new tv. Ran the power for blue ray player up the wall mounted shelf cord channel. Hung the new tv up and connected everything up. Monica did a great job and everything was clean and precise. She setup up the wireless and tested the picture and sound settings. Worth the time and money if you don't have an extra pair of hands to do it yourself.

Great service this is the fourth time because of moving . Very professional installation just a great service .

The install techs took great pride in their work. They moved large, multiple televisions from different rooms, installed wall brackets. The wires and cables were neatly dressed. It was a big job. Assembled a tv console cabinet. They worked quietly and efficiently. Presented very professionally. I highly recommend. Job well done. I’m very pleased.

Absolutely phenomenal experience. Everything from the setup in store to the actual day-of install was handled with precision and care. The agent's installing the TV showed up early and provided a wonderful experience. Their expertise and recommendations were wonderful, they truly cared about my wants and needs. The install was quick and they did a great job cleaning up and testing everything before they left. 10/10 would recommend Geek Squad TV installation.

We were getting 3 TVs mounted. Geek squad brought 3 guys to get the job done quickly but unfortunately we were waiting for 2 of them to be delivered that same. They mounted the 1 we had and one of the guys waited for the others to be delivered. We appreciate the fact that the geek squad guy waited! It would’ve been a nightmare if we needed to mount them ourselves but he hung out for almost an hour without any complaints! We couldn’t have asked for a better person to come and mount our TVs!! Great geek squad tv mounting experience!

Best Buy Geek Squad did an excellent job installing our home entertainment system. The guys were quick and explained the operation of the system to my understanding as I’m not a “tech buff”. They were very friendly and hauled off our old system which was fantastic saving me a trip to the disposal site. All in all it was a pleasant experience purchasing my entertainment system at a great price from Best Buy while having Geek Squad install, haul and protect my equipment. Thanks guys and highly recommended to all!!!

I love how much more efficient the Geek guys are at setting up and optimizing my TV. Moved the Motion arm down on wall because the TV was too tall for the space compared to my old TV. Now if fits perfectly and ready to go. I would still be searching for drills and figuring out connectors! I will mention to get the "real" Geek guys and not a subcontractor because I haven't been as happy with some of the subcontractor's work--volume still not working through remote on TV in another room.

Great mount and the team that came to install it were nice and professional.

The Best Buy employees who did our TV and soundbar mounting did a fantastic job - - they explained everything they were going to do, they did a very efficient job, and they were extremely neat with their work. Very pleasant to talk with, and completed the job in less time than estimated. Very, very satisfied!

The agent did a great job mounting and installing, providing great suggestions along the way.

The wall mount is great. This particular one was a recommendation from Geek squad that came to install the tv. Does tilt slightly but not a lot. Which is fine as we don’t have a use for extreme tilting. Geek squad did a great job mounting fast and efficiently with perfectly precise measurements! Was well worth the money as this job would of taken my husband hours. But don’t tell him I said that lol