Customer Ratings & Reviews

sturdy well placed and functional meets my requirmets

Fit our needs but not the easiest instructions for us.

Agent mounted my tv quickly and set up all devices.

The agent came to install tv not needing to mount it but we were charged for mounting. Also refused to remove old tv for price quoted. WNted over three times more to remove. Left us in a difficult place. Tv itself seems to work fine but very disappointed in service charges and cooperation.

I ordered this product and installation on 12/30 of 2021. The Best Buy team botched my delivery for 3 weeks straight, for reasons ranging from “the wrong delivery address” to “the bracket was not located at the right store” I spoke with several team members in the store and on the phone. Nobody seemed to know how to help or what the problem is. Save yourself the trouble of booking through Best Buy. My advice is to buy the hardware(mounts, etc) and find a service online (taskrabbit or other) to do the mounting and installation for you. Geek squad and Best Buy do not have any idea what they’re doing when it comes to these services, they take your money and then they go and hire another third party and when there’s some type of miscommunication, they’re basically just a middle man that doesn’t know how to help. Do yourself a favor and book directly with whoever will be doing the installation. I will never be using this service again. My updated delivery time and date (after the third or fourth time being rescheduled) was yesterday, 1/22/2022. The delivery window was between 7:30 am & 1Pm. After not receiving any notifications or calls all day, I get a random call about 5:30 PM from a guy saying he’s here to install my tv. They sent one guy with no help (I have a big heavy 84 inch Sony Bravia) so obviously he needed my assistance. He then proceeded to tell me about how he deserves a tip because the bracket was located 45 minutes in the opposite direction from the store they told him it was at (Apparently they told him to pick up the bracket from Hawthorne, CA but it was located in Sherman Oaks) Obviously he did not receive any tip. These people will give you the run around and make any issues seem like it’s your fault or like you made a mistake. The only mistake is giving your money to these people.

This is the second review you requested of me for this service. I guess you didn’t like the first one star rating i gave you. Ill be briefer this time. The tv was left uncentered and crooked on my wall. The receiver was hooked to the tv and the blu-ray player was cabled to the receiver. Power cable was plugged in and the tv powered up to display a channel. They did move the old tv to the basement and cleaned up after themselves. That’s about it. No setup of the tv or apps that came with it. No network connection, or firmware update or explanation on how to make one remote operate all the devices. When I questioned the tech about these, he told me i had probably been reading an old outdated description of the service. This is described in Best Buys current online description! I came away with the impression that he was just anxious to get onto his next task and not give this 72 year old the best service i had paid for! No matter, I’ll not make this mistake again and not recommend them to all i know! So disappointed!

I am a Geek Squad member and the mounting service through the Squad---was more than the TV. But the person was a professional and did an excellent job mounting my new TV!

The agents mounted my TV and could not connect had to come out 3 different times before it got done and 4 different people to explain what needed to be done.

This was subcontracted to a third party and they were not Best Buy Geek Squad employees. They mounted the TV ok but the installation took four hours because they had great difficulty programming the Harmony Universal remote. When they left, it was working OK but we’ve since been experiencing ongoing problems. I’ve tried to troubleshoot it directly with Logitech over the phone several different times but it’s still not working correctly. They claim it was initially programmed incorrectly. We will require a follow-up visit by the Geek Squad to get it corrected.

The techs did a great job but forgot to run a connection for my center channel s hookup on my sony a90j to use the tv as a center speaker.

Tv was installed but was expecting cords to be hidden

I think they did a great job hanging my tv and shelves.

BE MINDFUL AND READ THE TERMS AND CONDITIONS!!!! Be mindful prior to install of wall mounted TVs. I had a tv installed outdoors and the installers put a total of 6 additional holes in the stucco on the outside of my home and I was informed that they were not responsible for repairs. I went to the store in which I purchased the install and they seemed as if they didn’t want to have anything to do with the repairs. The only thing the manager could tell me is to contact 1-800 bestbuy. Salesmen should inform customers of things like this instead of focusing on just the sale. Very poor business conducted by Bestbuy.

Installer arrived with wrong TV mount…other delays followed. Long story .. short version. Geek squad very helpful, eventually completed. Kudos to first contact squad phone associates. BEST EVER

The techs were prompt and friendly but didn’t finish the setup, after they left the picture was very dark distorted. I found that the set was in a low power mode. After correcting that and making a few adjustments I was happy. I think I paid too much for the service.

I had bought a bracket to mount tv to wall and set up an appt for the geek squad to come out. So frustrated that a 3rd party showed up and mounted the tv but didnt hide any wires. Ugh. So frustrated.

This does not reflect on the Geek Squad team since it was a third party group who did my initial install of my new TV and my frustration was with the supervisor who "tried" to handle my issue. First of all, the install guy was late by 2 hours. Once he had the TV mounted and we removed the protective plastic, we found the TV to be broken along the bottom edge. He repacked the TV and returned it to the store that same day. This is where everything fell apart....the item took 10 days before it was "checked back in" within their computer system. This prevented the exchange process to happen so I could get a replacement and reschedule the delivery / install. After multiple phone calls over the week and 4 trips into two different stores, the TV is now set to be re-installed (no thanks to the original supervisor and no supervisor that ever called me back through the phone system). The whole phone system is a huge mess and is redirected to call centers (or who knows where). It never went to anyone in the stores directly. The supervisor I originally worked with from the start who promised to fix this mess kept giving me his card and extension number so I could supposedly talk directly to him but this was false and never happened due to the phone system they currently have. The compensation for all of this was a battle to get as well but I eventually accepted a minimal offer since he wouldn't budge until I said I would shop elsewhere. I'm finally expecting my new TV to be installed tomorrow after a month from it's original purchase date....so wish me luck!

They kept canceling the appointment. Took off from work 3 time. Took more than 30 days for them to show up. They said I need different mounts than the ones he sold me. He wouldn’t do it. Then tried to give me the number for a guy that would. Scammers. Tried not to refund my money. Said it been more than 30 day. I did get my refund.

They are professional and provided excellent service.

The guys were very professional and did a very nice job.