Customer Ratings & Reviews

Was put out 6 weeks from purchase date due to multiple excuses. First was under staffed. Then was TV out of stock (it wasn’t). Then it was soundbar out of stock (also wasn’t). Then it was couldn’t fit delivery window (it was a 12 hour window). Ended going to store, which was an hour and a half away in a different state than I live in and picking up and installing myself. On a positive note, the in store personnel were awesome in helping me get this taken care of.

Premium install package description states all devices to be working and syncing prior to departure. Due to schedule problems with installers - this did not happen as I wasn’t available when delivery was delayed past scheduled time.

Only willing to mount the Tv on the provided mount. Would not add Sono's sound bar to the mount. They contacted Best Buy and the handed the phone to me. The Best Buy agent told me that I was lucky to get the TV mounted, but he was willing to do me a favor and offered to reduce the price to $60. I contacted Best Buy corporate.

Combined with Geek Squad purchase to get good rate

Terrible. Left a 90 year old without completing the job properly. I had to have another company complete the ibstallation. Called customer service for partial refund. Rep said he agreed and it would take a few days, never heard back. I would not recommend this service or Best Buy to my friends or family. They dont stand behind their service.

THIS MOUNT WAS PERFECT FOR THE TV THAT WE NEEDED IT FOR.

Hi this project has not been completed. I am due a refund or a visit. The tv has not been mounted.

They want your money up front, if you aren’t happy with the service, too bad. They don’t answer your calls or letters you write about being charged for a service you didn’t get

I paid $249.99 for the installation of a bracket which I bought at the store to hold my Samsung S84D 77 inch Oled tv which I also purchased at Best Buy. After the installation I did take the time to increase the volume of my subs. Three months after the installation I increased the volume of my two subs. Then the bracket started vibrating. When I called to report the issue. I was told for them to fix an installation that was done poorly. I must pay an additional of $249.99 because the installation is three months old.

excellent service technician knew what he was doing

The scheduling of the install was absolutely TERRIBLE!!! I waited around all day for the Best Buy installer that never showed. I was on the phone with 4 different people for over an hour to try and find out IF the installer was still coming that day. The guy that ended up actually installing it after the 3rd appointment attempt was great. He was NOT with Geek Squad but did an excellent job!

My fiber optic cable to my sound bar was bent with the install and now it shorts out.

When our TV was first installed they did a great job, but we had to exchange our first TV as there was a defect. The crew that installed it a second time was terrible. Our appointment was from 9 am-11am but they did not arrive until 4pm. They were suppose to call when they were on the way but never did, thankfully I happened to be home or im sure they would have left. Finally they tried to just leave the tv uninstalled claiming they didnt have time to do it. After threatening to call corporate they hastily installed it about 6 inches lower than previously installed, fortunately my entertainment center still barely fit. Terrible experience.

This product is just what the doctor ordered for watching TV.

Doesnt extend and turn as expected. Hangs far from wall.

I don’t understand tv Connects because nobody connect the tv I did it myself so I don’t know why I was charge for that Right now my building is not Made of wood so I cannot fix anything at the back of my tv It was so tight

It works like it’s supposed to. Just lag bolt to the wall and then put your tv up there. Adjust how you see fit and you’re good.

Didn’t find tune and maximize TV. Was hoping for a very fine tuning job didn’t receive it and totally disappointed

Installer was courteous and professional and very timely.

Hate to write this review because over the years i’ve had such good experiences with Best Buy but this time was not one of those times. I had 2 TVs wall mounted but the original installer clearly did not know what he was doing. 5 big and deep holes in my wall and originally installing the wall mount upside down later, his supervisor had to come on site to complete the install. I will chalk this up to a one off and would still recommend but I am still waiting to hear back on the claim for the damage to my wall.