Customer Ratings & Reviews

The representative mounted the TV , was very pleasant; but unable to get my TV connected to TV service. My son came over after the geek squad was here & connected us to hulu.

Please look at our review on the 65" TV...can't waste another precious second on this fiasco. Our tech was great...his manager was NOT. Waited FIVE WEEKS for correction of an issue (after spending $750 to have 3 TVs mounted). Best Buy didn't care (including management at the Concord Store...promises, promises) Lied to, left hanging, sat in our home for FIVE days awaiting a call, or a promised visit. Please ask KELLY JOYCE where our $200 check is for the 'inconvenience'? Promised it was 'in the mail' on 10/28...still waiting...just like the appointments that were no call/no shows. Totally unacceptable.

It took several visits to get this TV on the wall and after reading the directions I'm certain they did not do it according to the directions nor according to how the first installer recommended. I am fearful that this expensive Frame TV will work loose from the wall and fall because they only put in 2 screws and did not put them in the specified oval center mount as directed. They were kind and courteous but I did not realize they didn't do it as the manufacturer and first installer recommended until I cleaned up after they left. Still worried.

The installers were late arriving, from Tucson to install my TV. They were in a hurry to get it installed, didn't take the time to go over the features of the TV. They did a good job installing and clean up.

We waited 3 hours into our installation window to receive an email and phone call to say that the installation was rescheduled because the "technician is unavailable." The technician had just called me the day before to confirm time and all was set. I had to call Best Buy and submit a request to receive a call back from the store where we purchased the TV because "the store was not taking calls". I did receive a call back with a better explanation that the technician did not come in that day and a promise that a customer care person would also be calling me. Still waiting for the call. We paid for the TV on 2/22 and are now waiting that it hopefully gets installed on 3/18. I completely understand that circumstances change and appointments need rescheduling. I believe this rescheduling could have been handled in a more customer-oriented way than me having to track down the reason for the reschedule. I answered "No" to "Would you recommend Geek Squad service to a friend" because there was no option for not applicable. It hasn't happened yet so I can't really say.

I had an 85” tv scheduled to be mounted. Two agents arrived, but one was not comfortable lifting the tv up to mount it higher on my wall. If the appointment is to mount an 85” tv to a wall, then the people sent to mount it should be comfortable with mounting it at any height. My tv is now sitting in my floor and rescheduling the appointment is turning out to be impossible

Didn't tighten and level TV. Just hung it in existing mount. Also took a remote control I wanted to keep and ripped if the tracker.

The mounting was never done because the crew never showed up. Apparently the driver was involved in an accident. The communication was very poor in letting me know what was happening. I waiting all day for someone to show & didn't find out they weren't coming until I made several phone calls.

The Agent was frustrated by the mount because it is not designed as well as the Sanus mount and is comparitively difficult to mount.

Wasn’t what I expected Didnt install the wires as needed I fixed them after he left Didnt have the screws to install I had to get them from my work shop

The crew did a neat installation. They connected all of my audio & other video equipment to the TV They took the time to orient me to the remote

Excellent! Competent and Kind! I will recommend to other! We are happy that we got the membership!

The man that mounted my television was a third party. He was not a Best Buy professional. He came with his girlfriend/wife. I didn't have a problem with that, but what did bother me was that my tv was not centered. He had a lot of trouble drilling through the brick above the fireplace and I didn't want more holes drilled, so I just swallowed that fail and decided to never call Best Buy to mount my tv again. I even had to help the man lift the tv onto the mount. It was very heavy.

See review of TV. I thought the survey on this item included coverage of the installation

Very expensive to just have them take down a TV and put it back up on another mount that is already installed

The guys who installed our stuff were great. But dealing with BB to get the installation was a nightmare. Late, bureaucracy, no accountability, not able to break through the online and call center doom loop. Be prepared for a late installation and lots of frustration along the way. But dealing with the install guys themselves was great.

Sent ONLY ONE person to remove old tv (wall mount) and install a new 65" tv. He damaged my furniture and bent the old wall mount! Then could not install the new tv. When I told him I didn't want to wait 3 hours for another technician to arrive (plus too I really think he damaged the new tv during his install attempts), he got mad and purposely dragged the new tv across my hardwood floors and out the house.

Hanging and placing the TV was fine. The ability to connect my devices was disappointing…

I purchased a 75” Samsung QN90A, a Samsung Slim Fit mount, and a Premium TV Connect & Mounting service (56” and Larger tv). I became concerned about the mounting process when one of the agents got down on the floor to read the instructions on how to install the slim fit mount. They finally got the tv mounted but left the HDMI cables and wires all bundled up on the back of the tv. This resulted in the tv protruding from the wall. That’s the opposite purpose of buying a slim fit mount. They also did not set up different features on the tv such as Alexa nor did they ask if I wanted use it. I called to explain the issues with the connection and mounting and the agent kept talking over me. I had to forcefully ask him not to keep talk over me and let me explain the issues with the services. I later canceled that appointment since I did not want to deal with those agents again. I fixed the issue myself and now the tv fits perfectly on the wall. This mounting and connection service was what I termed a “train wreck.” Very disappointed in the service from Geek Squad.

Order #BBY01-806240855492 Service date 08/26/2020 Third party contractors refused to wear mask and follow COVID 19 safety protocols while mounting my TV. One employee was exhaling extremely hard potentially releasing aerosol droplets that may contain the virus. I asked employee to keep mask on and he informed me that he has a medical condition and has difficulty breathing. Having total strangers in my home without mask breathing heavily is extremely scary because my 2 year old daughter lives with me. Third party contractors didn’t have booties and walked throughout my home and on my light colored carpet with their shoes. Debris was left from holes drilled in wall for TV mounting. Plastic and cardboard tv packaging was also left at my home. TV set up wasn’t fully completed as per my Geek Squad membership. Please do not send third party contractors to my home. I’d rather wait longer than to have services performed by people who have total disregard for my family’s safety.