Customer Ratings & Reviews

The agent was a bit cranky during the install process, but he got the job done.

Clearly it was this young mans 1st install, not as impressed as qe were with David who set up our computer.

Might have helped if the Geek Squad understood the weight capacity of 1/3" tempered glass with 18" spaced diagonal supports ... as in about 10X what they were too scared to place and had previously held considerably more. Oh well ... didn't really get an install, so best I can do.

This work never happened. The date was changed multiple times. The first due to weather. My frustration is not with the rescheduling, but how the information was conveyed. A phone with a new date. Hours later an email saying I needed to schedule, not reschedule or that there was a change. No one appeared I called ‘oh you need to schedule as if I had no date. Scheduled. Night before confirmation call - wait. Then an email saying I need to schedule. This happened over and over. On the 5th time of waiting, I canceled. The last time the website showed scheduled until the middle of the designated time, then changed to ‘no time scheduled, you need to schedule an appt. Clarity that BB has cancelled not me or taking responsibility for the changes would have done a great deal to improve my attitude. Like the first rescheduling. Instead after 5 times of being told I had no appointment and need to schedule, I asked for a refund. It came quicker than anything else.

I was notified at 1600 the day before I needed to schedule my apt which had been set 2 weeks earlier. I had to call to find out they couldn’t make the apt. The only date they had open was 7 days later. Best Buy did not try to work with me. I was told a supervisor would call within the hour, still waiting. Best Buy failed every step of the way to treat me fairly. I hope to never shop there again.

The agents did a nice job mounting our television but they stole our Xfinity box.

The Squad originally installed the wrong Sanus mount (how does this happen) and had to come back to rework the installation. I had to drive 1 1/2 hours round trip to the Naples, FL store to resolve this issue, since you can't reach the store by phone. A manager worked with me to schedule a subcontractor to do the rework; however, the original Geek Squad crew came back and completed it. Best Buy failed to cancel the subcontractor and I had to do that myself when they called and said they were on their way to our house. The Geek Squad left our TV tilted backwards and down on the left side. I had to adjust the mount after getting the instructions from a National Best Buy rep. I also reworked the cables in the back which were draped over the top of the mount. There were hand prints and finger prints on all of the corners of the TV which we tried to clean with Best Buy's cleaner and microfiber cloth, but were unsuccessful in removing some of them and they're still there today. This was a very disappointing experience.

The crew are late and they did not inform you before installation if they will ask extra money for installation. When the installation was finished they told me I have to pay $140 for over fireplace installation!! I would not say them okay take tv back and return to Best Buy ,one of my worse experiences with Bestbuy they like money rather than lost costumer

I called the same day as the install. The install was not good. Completely unsatisfied. First, it was not a geek squad member. It was a third party. Had I known this, I would've made other arrangements. He was so concerned with leaving, he spent o time helping me set up TV. He was here for les that 15 minutes. When I spoke with a geek squad member, she said I would be contacted and given a discount on the install. I have never heard from anyone. EXTREMELY disappointed in Best Buy. For many years I have bought all my appliances and electronics with you, but this total experience is really unsettling. Service was bad, but even worse is being told I would receive a follow-up phone call along with a refund for a portion of my install price. So disappointing.

I ordered a 65 inch tv removed at one house and installed at the new house. The order called for removal of a 65 inch tv and installation of a 55 inch tv at the new house. This caused major scheduling problem. The best installation date was Sept 19th. we are still waiting. Absolutely would never use again

I previously used Geek Squad to mount a TV over my fireplace at a previous address. I moved to my new address and thought I would do the same thing. I purchased my installation on 05/30 and selected 06/08 as the install date as that was the first available. I reached out to Best Buy to verify my installation and was told it was not scheduled due to a Best Buy software error. I asked if someone was still coming out and was told they would not be able to fulfill my request until 08/14. I felt this was unacceptable as I had already been without my TV for a week. I asked to speak to a supervisor to try and escalate the situation at the very least to make the situation right. If it was my fault I would understand but it wasn't so is my time and inconvenience not worth something? Anyway, I found someone else to do the service and canceled my order. Been a best buy customer and previous employee, I was extremely dissatisfied with this experience.

Agent was late, did a good job installing tv in a cabinet with little clearance. Little explanation of smart. Tv capabilities.

The agents mounted the TV but did not connect it to my remote. Consequently, I do not have Apple TV and I find the interface clumsy and ineffective.

Due to failure to follow customer 's instructions for removal of old heavy Wega TV,and lack of RCA/HDMI conversion kits it took 2 weeks for installation with 4 techs.

The 1st installer did a great job. I am trying to save on effort here. The install for the sound bar and both techs did more damage than good. I still have not been able to get the surround sound to work. After screwing up my tv the earliest you could get here is just over a week to fix it. I wish I could tell you what I honestly think.

Initial setup and installation was a complete disaster. The installer didn’t even have a level. He borrowed mine. He was supposed to install a hidden wall unit to conceal cables and wiring. He cut the cable for the top box and wired it directly to a wall outlet, a complete violation of code. His idea of concealing the wires was to stick the cables behind the TV. He cut the hole for the top box too big, leaving a noticeable whole in my drywall. I’ve filed a complaint with Best Buy Home Office, however; I have heard anything about the repair of my home. Since the initial install, another contractor from Best Buy has corrected the issue. Best Buy needs to better train and follow up on the quality of work that their contractors perform.

I was pleased with the demeanor of the installation crew and trusted them to do a good job. Unfortunately, I discovered after the TV wall mounts were installed that they had done a poor job. Who would expect that the wall mounts would be placed in such a way that you would not be able to use the internet and power outlet just because I had told them the TV would connect to WiFi?? The least they could have done was to have checked with me before nailing it in…

The gentleman mounting my TVs did a good job overall but was rude on one occasion when I tried to tell him something and he tried to shut me up.

ONLY DELIVERY. No home service bought or used other than the delivery.

Was forced to reschedule 3 times. When installer came to mount TV, had none of the required accessories I purchased. Had to make another appointment to complete install. I also had to make an additional trip to store to pick up mounting equipment myself.