Customer Ratings & Reviews

Pathetic experience for the service by bestbuy. After purchase I had to followup multiple times to get update on delivery. Customer service had no clue. When I went back to store, I was told same product not available so buy new product which is more expensive or take open box. I am done going or purchasing anything at bestbuy

After waiting for a month for TV mounting, the technician told me he could only deliver the item and could not install it because they had not charged me the correct amount for installation. He would not take my credit card to pay for the extra charges. Installation had to be cancelled because of errors on Best Buy's part. Very disappointed as I had waited over a month. He could not give me a new date for future installation. It seems that the technicians, the scheduling department and the sales department do not communicate well with each other.

We have used the Geek squad previously and have had a great experience . This was the total opposite . They were rude and said ensuring the tv was “ connected” to WiFi and cable was not their job . Then what is the “ geek squad “ job ?? A handyman can put up the tv mount . They were rude, did not listen or give an overview of tv functionality . Horrible experience - one star for the mount of tv -“ technicians “ 0 stars. I sent a detailed review to be contacted and Best Buy never followed up .

The agents mounted tv but did not raise it even over my existing 300 Bose soundbar, The 900 soundbar I won’t be able to see a few inches of bottom of screen. I asked for them to raise the tv. I was told I didn’t want more holes in my wall. I replied I’m old and don’t give a dam about those holes, (maybe 2 3/8” holes BEHIND the tv 2of the holes could be reused.) They were too busy watching 2 new. reviews of Evengers and paid me NO attention, then left. I want the tv raised a couple of inches so the banner across the bottom during a sporting event can be seen. Horrible service. What must I do to have this done?

Minimal support with connecting devices. Representatives were more interested in doing a quick install. No explanation for how to operate the TV. Let me to figure out how everything was supposed to be connected and working.

They mounted the Tv and that’s all. They were fast

He was ok could consealed wires better and improve the wires

Good price. Good crew. Made helpful recommendations to personalize for our TV and home.

The installers were quick and braved bad weather to get my TV installed, but they hung it crooked. Blamed it on the stone for my fireplace not being level. I put two different levels on it and it is not level.

We had a third party installer first come out and it was a disaster. After another Geek Squad member came out and didn’t finish the work, I went to the Brentwood TN store and finally got the right mount and soundbar mount. Finally, at the 4th or 5th trip, they finally finished the job right. The last two guys said the tv was hung so poorly, they were surprised the tv hadn’t fallen. This was a disaster.

This has been the absolute worse service I have encountered. I bought tv and sound bar on 12/4. Per the store it was going to be installed by sub contractors on 12/23. After taking half a day off work on12/23 I was told that Best Buy “lost” my TV. Installation was rescheduled for 12/28. Installers came to house and said that they would not hold tv up for me to see where I wanted it installed. So, after almost a month of not having my tv installed, Best Buy said that next available appointment was 1/18/21. Hopefully 3rd times a charm. Spoke to geek squad and they told me to speak to store manager for quicker installation. Store manager said he could not do that. Seems like a disconnect between Best Buy and geek squad.

Geek Squad advertises that they will run the wires inside of the wall. However they do not mention until your installation begins that TV cables and AppleTV cables and etc are not "in wall rated" so they can't run them in the wall for you. I would only recommend if you are willing to run the wires in-wall yourself or don't mind the wires showing.

They sent one installer instead of two. My TV was mounted on the wall. I had to help him take down old one and hang new one. I had a cable box ,blu-ray player , and vcr hooked up . They all worked. The first thing he did was pull all wires off and put them in pile. He said I had to many wires. He hooked up the vcr with one coaxial cable. He left without showing how everything worked. The vcr did not work. I bought an adapter to get the vcr to work for $50. I am still trying to learn how the soundbar and tv work. I should have installed it myself and saved money and had less grief.

Crew arrived and told my wife that I had to have an electrician install a media box. The crew left and I arrived with no tv installed. It was critical to have this tv installed for the events taking place this weekend. Drill a hole in the center and and at the bottom of the wall . Put the bracket on the wall plug the tv into outlet. I provided the echo get wall management kit which takes 5 minutes. Very disappointed in Best Buy and will be returning the tv

The TotalTech coverage. Ordered 2 TV's and 2 TV Brackets for install. The team came stating they only planned for one, were rushed and frankly a bit intimidating. Really expected a better experience.

The agent mounted my tv but damaged the wall and a cabinet under my tv. I have been unable to get the matter resolved with Best Buy despite numerous attempts.

When in went into Best Buy sep 14 I told the sales associate I needed my internet set up and ran through the tv and found system . He said no problem . Geek squad would do it all . I waited til sep 24 for geek squad The agents came and refused to do it . They said internet or Setup . They used my phone to setup in 10 minutes and then left . Leaving all the equipment unboxed . I made multiple e calls to get another appointment . They said management would follow up . Next person came said they didn’t know how to do ceiling mount . I talked to customer service again. . No one ever came , no one followed up . I returned equipment

The team that came to install it did not have any clue. I had to get involve so that the work was done correctly. They did have the right tools to do the work.

I was scheduled to have my TV mounted on the 7th of September. The Geek Squad never showed up. I called and no one could give me an explanation. Instead they placed me at the end of the scheduled which turned out to be September 22nd. After that long wait of having my TV waiting to be mounted the men came and couldn't mount it. We had to do it ourself!!!! It's a very helpless feeling when you can't get the help you need with the Geek Squad! Calling in to the automated system was a nightmare. Sad because Best Buy is the only electronic store in the city so you are at their mercy when it comes to buying Large screen TV's and having them mounted.

Everything went fine, de-install/install. Agents were professional and worked together well. After they left, I realized that my external sound system worked fine with cable but not with the "smart" functions from the new TV. Sound from the "smart" functions would only play from the TV's internal speakers. Not happy.