Customer Ratings & Reviews

The two young Men who came to my home was amazing! They removed my old TV & set up my new beautiful TV in no time! They explained how to use & choose the channels! They were wonderful! Thanks Geek Squad!!

Boys were knowledgeable, prepared, efficient, clean and courteous! What more can you ask for?!

The Geek Squad team arrived at the designated time on schedule. The two men delivered, unboxed, and installed the new tv. They set up the tv while explaining the features of our new unit, They were courteous and very efficient! We were thrilled with the work they performed and will be sure to utilize this service in the future.

The person who came to mount the TV was very knowledgeable. Due to failure of the internet router (not the installers fault) the installer was not able to fully set up the TV. The installer tried every trick in the book to get the TV set up without success. Best Buy kind dropped the ball by not telling me I was going to need to purchase HDMI cables in order for the TV to be operational. Not the installer's fault. Best Buy said the installer would do X for CoVid precautions. When I asked about X the installer said he had never heard of such. Deducted a star because the installer would not keep his mask over his nose.

The techs were great. Efficient and professional. They installed quickly and cleaned up after they were done.

Our technician was wonderful. He was right on time, made sure the TV was mounted exactly where we wanted it and walked us through everything we purchased. He helped us set up the Sonos app and made sure we understood how to work it. He was friendly and patient with our questions. After the job was done, he took all of the boxes with him and also made sure we were refunded for a few services we ended up not needing. I can't say enough good about our experience.

The first 2 guys who mounted my TV were third party workers. I did not pay 200.00 for third party. Plus I could not figure 2 white trucks, 2 men to mount one TV, PLUS THEY DID NOT COVER THEIR SHOES. The two TV'S I had mounted a few weeks later, a Geek Squad gentleman came. He covered his shoes and was very professional. I will need another TV mounted in 3months, I only want someone from the Geek Squad. That's what I pay 200 a year plus 49.99, GEEK SQUAD SERVICE. THANK YOU

The agents mounted and placed my TV the way I wanted. They asked me great questions to understand where I wanted to place my TV. They were even nice to move my dresser back in place for me after they were done. Also, when they entered my home they were booties and I greatly appreciated that.

The installer arrived at the expected time and took time to discuss with us the placement of the TV and its mount. He measured several possible spots and determined that the mount and TV would fit well in a spot we had dismissed as infeasible. It is just right! He was patient and friendly in explaining and demonstrating proper use of our new TV and remote.

both technicians great. very knowledgeable and helpful, easy to understand, able to answer all my questions

Extremely professional and efficient, easy and not a pain

Initially, we had some trouble as one of the guys had a medical emergency. However, Best Buy was able to get someone to a home eventually and the guys did great job. Very friendly and professional.

The two Geek Squad Reps did an incredible job of installing our 75" TV in a quick and efficient manner. They were very courteous and helpful expainling things

Local Geek Squad is fantastic! They know what they are doing. Very professional. Too bad that Best Buy customer service is so dysfunctional. Go to local store for help - do not use the 800# for customer service. So glad I purchased the Geek Squad assistance.

The Geek Squad delivered and installed our living room Roku TV. Mounted and connected while saving me the headache. You get what you pay for, and in this instance, worth every penny. I can turn a ten minute job into eight hours, so I'm the guy who needs the Geeks. If you like doing this, be my guest and DIY. Meanwhile, I'll be doing the things I like to do while you struggle with mounts and clumsy angles.

Great job, highly recommend!!! The guys were very professional and courteous, knew all about the ins and outs of what they were doing.

This is the 3rd TV(3 separate appointments)that the squad has mounted in the last 6 months in our new home. Installers were on time, efficient and patient insuring that everything was correctly working. They took the time to allow TV's to connect to WiFi and download and install updates. Total care membership was the best purchase I made this year!

The guy was knowledgeable about mounting the tv, did what I asked, cleaned up after himself, and was kind

The man who installed my mount was awesome, great mount as well. It was an overall 10/10 experience

Your agents were very professional,and respectful. My picture is very brilliant. Thank you Geek Squad.