Customer Ratings & Reviews

The Geek Squad was amazing. Perfect installation and setup along with easy to understand and helpful instruction. Our purchase experience via phone was outstanding and delivery was made in time to enjoy a new 65 in. screen for the Super Bowl! Kudos to all at Best Buy.

The agents were very nice and mounted my tv very quickly. The mount was already up when they arrived. They plugged in the power cord and also plugged the tv into the cable box. I felt $199.00 was a lot to pay for just that. Had I known in advance that was all that would be done I would have saved that money and invested it in a more expensive tv. I am an elderly person who isn’t really tech savvy so I had several questions about the tv after the Geek Squad left. It would have been helpful if they had stayed a bit longer to explain a few things.

I had already sent a commendation letter to our local Best Buy on the service provided by the Geek Squad in installing my huge TV on my existing bracket. They hooked up my TV helped me install my apps and I was up and running in no time. Thanks to my huge TV purchase, they also hauled away my old overly huge TV!!!

Geek Squad did a great job mounting my TV and pairing my sound bar to sub-woofer!!

The squad put up 2 TVs for me and did a great job. Very professional and very satisfied with results. Highly recommend.

Extremely impressed with Geek Squad service. I feel secure now knowing my tech products are in safe, professional, knowledgeable hands. Before this service, I called my friends for referrals and usually no one knew of anyone. Luckily, I don't have to worry about that anymore. They installed my wall mounted tv in no time and made it easier for me to access my devices. Glad I made the decision to get the service! They do great work!

The Geek squad installers are VERY professional and knowledgeable. The problem is the schedulers!!! There are not enough Geek Squad teams, the time table is too large 7AM-7PM and not narrowed until day of service. Calling Best Buy number can take hours to get some measure of satisfaction. WELL trained in telling customer I am sorry.

Installation of my new TV involved multiple work orders as the first one received was defected. The replacement process got quite complicated. The Geek team Michael C and Adam went out of their way to resolve the logistics mishap caused by the delayed delivery of the replacement. Michael stayed in touch, checked back, answered my text, and returned with Adam to complete the work, saving me from another work order and waiting for another three weeks! Their customer service is exemplary.

Shout out to the geek squad! They mounted and setup my new TV. Called several times in advance to make sure I had everything and let me know when they would be there, including a call that morning when they were headed my way. Found studs, mounted the .TV. Great job, very personable, very knowledgeable and worth every penny.

Hooked up TV and programmed universal remote. The guys were knowledgeable and efficient and very very kind. Thanks so much.

The company they sent out was awesome. Super professional and easy to work with. Great guys did a fantastic job!

Team came in did the job in a very timely manner Asked how i wanted it setup and did exactly what i was looking for. Very impressed and highly recommend after a quality experience

I have used them 3 times now and the service has just gotten better and better. All 3 sets of employees that delivered my items were professional, fast and they set up my products and answered all my questions without hesitation. They cleaned up after themselves- no mess left behind. They showed up on time! No delays!

Installation of my 65” TV included removing my old TV and stationary mount and installing a full motion mount. The 2 installlers did an excellent job in a short amount of time. They connected my game systems and other devices. They also took the time to answer all my questions regarding my new TV. I highly recommend this service!

I needed my TV mounted over the fireplace, as low as possible (just above the slim Soundbar on the mantal. The Geek Squad listened to my request and we're able to mount and connect it just as asked. They made sure it worked with the Soundbar and were willing to help reprogram my remotes if wanted. Finally, the Geek Squad / BB is one of the few services that keep you well informed regarding their arrival time. While this service was a bit pricey, it was worth every cent.

Guys showed up on time, were very courteous and did everything possible to make the installation smooth and quick. Great service!

The guys that came to the house were timely, respectful, and thorough. They provided advice and made sure everything was good. They even took it down once to ensure my wife was happy! Highly recommend - especially with the sensitivity of TV screens nowadays. They can easily be broken, so it’s best to have experts install it in my opinion.

My geek squad crew was excellent. They wall mounted an 86 inch TV in my family room. When they opened the box they noticed the screen was cracked. They apologize profusely for the mishap. I told them I understood as it was not their fault. They rushed to the store picked up a brand new one and came back and mounted it for me. I really appreciated their follow through on ensuring that my needs were met.

The Geek Squaders, Gregory and Michael were AWESOME!! My TV had not been working and my internet providers, who came to my house several times to try to figure out my internet issues, told me that the reason my TV wasn't working was because the TV was dead. I bought another one from Best Buy and Gregory & Michael came to remove the old TV and install my new one. Within about 5 minutes of looking at my TV that they were removing, they changed a few connections and told me my TV was fine. They were WAY more knowledgeable than at least about 20 of my internet provider's employees. Gregory and Michael provided fabulous service!!

When we finally got the TV. The crew that came to “tweak it” were phenomenal. They spent so much time with us and assured that we knew how to do everything. This was the Geek Squad, NOT their subcontractor. One of which “gave up” and left us. Ergo, the Geek Squad tweaking. The sub did a great job of mounting, and doing the basics. But any challenges were beyond them. Ask for eh Geek Squad to do your install.