Customer Ratings & Reviews

Thought it was good job even tipped tech then after he left found my carpet badly snagged in couple spots then he tried to cover the snag must set his drill down while still turning?

TV mounted against the wall, and now I cannot hook up a DVD player or antenna because I can't reach behind the TV. Geek Squad wants hundreds more dollars to come back.

2 missed appointments, without reason or notification. When I went to the store to cancel and get a refund, the Manager showed no empathy, didn't say I'm sorry or apologized. Apparently either the Manager was incompetent, lacked customer service skills or this problem is a repeat one.

My tv fell from the wall and broke due to faulty installation. They used 4 butterfly screws in 5/8inch sheetrock. The tv was over 100 lbs and should been fastened to the studs. The bracket and my wall are still connected to the tv on the floor. Im contacting my attorney to rectify this serious problem.

I did not purchase this tv mount, I purchase a 77in tv and you cannot mount a tv with this . I purchase a console and it was assembled and tv was placed on console . Please remove this item from my account . I told Store Mgr this item was not purchase with 77 LG TV

My appointment was rescheduled halfway through the original time slot for my appointment. When I called in, I was basically told that there was nothing that they could do about it. Unsatisfactory customer support.

Waiting fir them to come to the house to installll

Team was there on time and were in and out quickly. But the TV mount or swivel portion would not hold. Called to ask if they could assist me with my concern. And was never responded to. And a day after I called for assistance on the swivel issue the TV now does not work, it powers up but that's all.

Have had the installer back three times already, and cannot get the audio correct. Some channels missing dialog, but still have background noise. Some channels have no audio. Volume levels constantly changing.

Rescheduled a full week with no reason. Would give 0 stars if I could.

Geek Squad technicians damaged our ceiling fan during unboxing. No communication from BestBuy’s insurance, Sedgwick. Beware!

Audio and video still not synched. 3 different techs have tried to correct but still out of synch. Tried replacing blu-ray and TV but still bad.

Awful! 3 visits, 2 mounts, added expenses 10 holes in my wall. Experience couldn't be worse! I could of hired a random person off the street and had better results...

Inadequately installed my TV. Another member was sent out to fix installation problem, but the problem did still not reside. I had to hire someone else to install my TV properly so that I was able to watch cable. I feel I am entitled to a refund as I had to spend more to hire someone new.

Appointment dates and times kept changing and pushed further out. I’m a total tech member and expected to not have to wait almost a month for this install. I ended up having to recruit a neighbor to help me install it myself.

This is the 4th time Geek Squad agents have attempted and failed to connect my TV to my Cameras! Each time I have been told by them to purchase and repurchase connective items to no avail! This has cost me more money, time and inconvenient!

I purchased TV, Desk chair and file cabinet for my son’s apt. Paid to have all set up. They set up desk and said chair and cabinet not included. Task Rabbit i paid to complete job

It wasn't installed because installer was out sick and they couldn't install it for 2+ weeks later. Not my fault he was sick but Best buy didn't help out at all. I installed myself

Did not show up to hand TV and did not call. When I called I got the main Best Buy line. They could tell me nothing. And said they could only reschedule 2 weeks out..We returned the TV.

The initial installation seemed to go okay. Afterward, when I realized there problem and asked them to come back that is when all the issues started. I waited twice each one a half a day and no one came. Bad. Bad. Bad. I won’t recommend them to anyone.