Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Had to hire outside repair to fix the damage done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer agent complained that they were not responsible for the damage done to the wall. Had to pay a local repairman to fix the problem.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After several attempts and damage to my home and no refund and still no tv hung I’d say this was poor service
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What does returned mean for a service call that included setting up Harmony Remote control which is still not connected properly to the TV and Pioneer AC Receiver ??
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Services not as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Services not provided as promised when I bought this. Geek squad committed to drilling and installing connections but third party vendor could not do that.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really horrible because when we call for appointments schedules in correctly and gives hard time and they don’t do proper troubleshooting to resolve the kssues
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Better hire somebody from another place
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent made it very stressful to instal and come alone so I had to help him to carry the tv with my back problem
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
very dissappointed customer/don't know where to po
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.still waiting after nearly six reschedules.....still waiting for our tv to be delivered, installed, setup and removal of old tv. today is nov 11
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Tv installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed to get the tv setup with receiver, TV, & cable box. Had them out twice and ended up hiring a third party who had it working in under 30 minutes!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Imbalanced mount
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mounting to our existing mount rail was done but it was imbalanced to a side. I had to fix it myself later..
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
2x a charm?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first person that came to install did not know what they were doing. They drilled like 15 holes in the wall. The reschedule process was challenging. The second person was better.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello TakomaResident – Thanks for letting us know about the poor experience you had with your recent television mounting. We never want to duplicate work like this, or have to reschedule an appointment after it already started. We really appreciate you letting us know about this, and are confident the next time you use us you’ll receive service more in line with your second visit.
Rated 1 out of 5 stars
Geek Squad Did NOT Show Up As Scheduled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad Did NOT show up on my Scheduled date and time as Promised by text and phone call.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
TV wall mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good...my wall mounted TV is slanted down ...it is not level. I had to call back to have them come over and fix it. Then they never showed up...so now I need to make another appt.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad / Terror Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was very frustrating having them schedule and then reschedule about 7 times because they kept saying that the order was not logged in their system.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Tech couldn’t install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech support said he couldn’t install. He didn’t have the right bolts to install. I went out and bought some bolts. Installed myself.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to share with us the details about your installation. We always hope that we are able to complete an install without any issues, and I hate to hear that this is what had happened with yours. To discuss this further, please give on of our Agents a ring at (800) GEEK-SQUAD, or (800) 433-5778.
Rated 1 out of 5 stars
Not too good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience, the help wasn’t helpful , not happy at all , wanted to speak with corporate office, months have passed, just keeping me in a circle not good very frustrating frustration frustrated ....
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad - TV Mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the installation team. The younger technician just needed some assistance from the more experienced rep, but did NOT receive it. Overall, NOT up to the Best Buy standard
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek unresponsive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service. We have a problem Tech Alex doesn’t call back. Don’t know what to do.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not install properly and almost lost the item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible would NEVER recommend zero stars. They won’t even call me back or answer an email.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Go private
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crash & dash with no fine tuning surround sound system. Spend an extra $100 and get a local pro who cares about a full service job.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Very unprofessional. Terrible time schedule.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst experience I have ever had with Best Buy in all of my experience. I would never recommend any of my friends or colleagues to shop at Best Buy. I am hesitant to ever shop at Best Buy myself again.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share this with us. Our goal is to make your install experience as stress-free as possible so you can just focus on enjoying your awesome TV, so it hurts us to learn that's not how things went with your installation. We're also not fans of rearranging our day to be home for an appointment window, only for no one to show up in that time-frame, so it's understandable that behavior would rub you the wrong way. Your experience is important to us, and we'd like to try and improve your time with us. Please call us at (800) GEEK-SQUAD or (800) 433-5778 for further assistance.