Customer Ratings & Reviews

The agents installed one new 60 inch TV in the den and connected the DVD, VCR and audio box. They also moved and connected two other TV's each with its own DVD/VCR. They connected the new 60 inch TV in such a way that the audio box was the main speaker and the Dish remote controlled most of the TV functions. They also provided a tutorial on how to use the features of the new TV. The service was excellent; we are very happy with the result.

It took a few tries for the company to get the scheduling right but the installer was great. Fast, courteous and knowledgeable.

The geek squad are very meticulous in their mounding of my TV and I do appreciate the Their promptness. And they cleaned up the work area after the installation. I am very happy with the guys that came for the installation!

These guys were wonderful! They arrived when they were supposed to, saw that the TV I had was not in working order, asked me to go online and buy one, if from Best Buy, they would deliver it and install it another time AND not charge me for a second visit. I went online, bought the TV, they rescheduled the installation, and I paid for the TV through their cell phone app. No fuss, no muss. Really great service!

Michael from the Geek Squad mounted my TV on a tricky wall with little or no damage. He went over instructions until I was certain I understood which remote I need for which operation. He cleaned up thoroughly when he was finished. He set up everything needed, but couldn't get my aged DVD player to connect to the TV. That was a disappointment but an understandable situation.

Great service! They installed a big TV for me, they did a great job! They asked for my input when needed and answered all my tech questions.

Service was excellent, they were very courteous and knowledgeable. They made sure I was satisfied with the placement of the tv and also made sure the wires were hidden as I wanted. They cleaned everything up and even dusted the shelves on my wall by the TV.

During the complete installation of my 85" tv, the technician answered every question and showed that they had an ample amount of knowledge in what they do. I thank you guys very much.

The first time they came, one installation went great. the other had a problem that was not their fault, so they had to come back. But they set up the needed upgrade purchase and the second installation went fine.

Very professional team. They went out of their way to accommodate all our requests as far as mounting out tv. They also answered all our questions about operating the TV after they gave us a basic rundown and they did not leave until we were comfortable operating our new tv. They were friendly, respectful, and just two very nice gentlemen. So glad we chose Best Buy and the Geek Squad to install our new tv.

Very nice, polite and respectful. Did the set up, answered questions. Cleaned up area and asked if everything was done to my satisfaction. Would request them for another install if needed.

The installer, Chris, was fantastic! He showed up on time and was very efficient in completing the installation. We were a little nervous when he showed up by himself, but he proved us wrong and demonstrated that this was a one man job....it was clearly not his first time doing this! And he took the time to pair the TV with my Comcast remote and showed me all the functionality. Great job!

Everything was mounted very nice and I love the picture quality.

Highly professional installers AND they were not in a rush. I felt like the men who installed my T.V & Sound bar purchase were genuinely interested in making me understand how to initially operate my new system, and cared about installing with precision. Thanks Geek Squad!

Great picture and sound Easy to use The geek squad service was wonderful

Installer was very fast and clean. TV was mounted and programmed, Beautiful job.

The installation team was on time, explained my options (wall or table mount) enabling me to make that decision. They moved in an efficient manner and removed all packing materials, etc. (Also appreciated: A few of my questions answered regarding the TV itself since that arrived a few days prior to the installation).

This review is specifically for Matt & Joseph who completed the mounting service. They were excellent! They took the time, measured, FIXED what the last Best Buy installer did 3 years ago & were beyond helpful!

The tech who removed the old tv and installed the new one was excellent. Did his job efficiently, hooked everything up and explained everything about how to operate the tv. He even took away the box so I wouldn't have to figure a way to put it out for the trash pickup (also not to advertise that we have a new tv!). Installation was much quicker than expected, especially at Christmas.

Latisha and josh did a great job ! They were very professional and friendly and very knowledgeable !