Customer Ratings & Reviews

The two installers did a much better job than I had expected, never having used Geek Squad services before. I had an existing mount that had to be moved a few inches higher and the did a great job installing a 75" TV. No muss, no fuss, no mess. Only issue was having to pay extra for a 12' HDMI cable - way overpriced at BB but but after spending >$3500 on a TV (more than my first new car), another $40 wasn't going to break me!

Really can only think of the positives. All 3 installers exceeded my expectations of customer service. The install was very quick and done professionally. With the warranty included, this is the best route for installation and removal especially when one lacks the ability to do it myself. Thank you again!

The initial mounting by Geek Squad was fantastic, quick and no fuss but later on when my TV's WiFi got kaput, Geek Squad was asking me a fee for dismounting and recounting it after the manufacturer's repairs. This was disturbing since I was under warranty by both Best Buy and Samsung. After much deliberations and standing my ground they succumbed and the job was done. Geek Squad shoud be happy that I still gave them four stars.

The 2 Geek Squad gentlemen were fantastic! Very neat, courteous and efficient! I do need them to come back out to hook up my Bose Base Booster box, as it is not working. Thank you.

TV mount works great. Easy to use. Makes the TV viewing more versatile for different angles.

DELIVERD , UNPACKED AND MOUNTED SET UP SOUND BAR AND BASS SPEAKER ALL IN SHORT AMOUNT OF TIME. KIMO THE INSTALLER WAS SPOT ON TOK AWAY THE BOXES AS WELL A ++++

I can not say enough good things about our installers and the job they did. Seamless, clean, professional, etc. However, it’s too expensive in my book. We purchased 4 mounts and wanted them to install all of them. But the price prevented us from doing so. We opted to have the largest installed and am glad that we did. I think that for a tv the large and heavy having someone with a lot of experience can never hurt. But there should definitely be packages for multiple TVs and the staring price for one should be lower. Our 1.5 hours worth of relatively easy work should not be so expensive. But if you are good with the price the service itself is fantastic!

Highly professional installers AND they were not in a rush. I felt like the men who installed my T.V & Sound bar purchase were genuinely interested in making me understand how to initially operate my new system, and cared about installing with precision. Thanks Geek Squad!

Was very impressed with the installation. Professional, knowledgeable!

What a great television - sound, picture and easy to use

Service was great my only compliant was that the price that was told to me me was way different after service was rendered.

the agents that came to my house went way above and beyond. They came just before the covid closings. It took two of them to mount my TV. Had it ceiling mounted, with soundbar bracket to hang underneath. Bought parts from Amazon but these guys did everything they could to get my TV up, and they did. The soundbar bracket they tried but just couldn't make it work. They were great to talk to and very informative definitely would recommend.

Service was excellent, they were very courteous and knowledgeable. They made sure I was satisfied with the placement of the tv and also made sure the wires were hidden as I wanted. They cleaned everything up and even dusted the shelves on my wall by the TV.

The two guys came and installed my 75” tv very professional. I didn’t know that the mount was not included in the package. Thankfully the guy called me the day before and asked if I had one. I told him no and he asked me what I was looking for and he would bring one and I said I don’t know something cheap lol. He said ok and brought it with him the next day. I’m very happy with the experience the geek squad gave me. Thank you geek squad

The technician expertly mounted our new TV with the heavy and sturdy wall mount. He was very polite, focused and careful, instilling the necessary trust in us that our precious TV was safely attached to the wall via a swivel mount. He also checked that all the settings on the TV and the connections worked properly, nicely organized the cable mess and synchronized the remotes.

no difficulty hanging my TV. Made sure everything was working well and all questions answered.

Geek Squad have been an on-team when I need help with my computer or printer, or TV, they are Johnny on the spot, I do not know what I would do with-out them, Thanks Guys and keep up the good work!!!

the 2 gentlemen you sent to install my television could not have done a better job. they were both personable, knowledgeable and profession able. they set everything up left the area clean and explained things very thorough

Did a great job. Robert was timely with delivery and showed the experience in mounting and setup necessary for an enjoyable TV and soundbar experience.

I purchased geek squad protection when I purchased a tv around Christmas time. Soon after my computer started acting up and I was able to bring it in and get it fixed for free. A few weeks later we decided to upgrade the TVs in our home. I was able to save an additional $50 on my tv, and have it mounted for free because of my membership! It’s been a very fruitful investment for me thus far. You all should get it.