Customer Ratings & Reviews

We have a remote A/V closet, with A/V equipment connected to the TV with HDMI extenders and CAT 6 cable. Our old TV lost the picture, or so we thought. We bought a new TV and Geek Squad installation but experienced the same issue. The Geek Squad rescheduled another installation visit with Michael, the "Double Agent" home theatre specialist. Meanwhile, I purchased new equipment, upgrading the extenders to 4k, ARC capable, and a new receiver, to try and cover all of the bases. It was determined that the A/V receiver video processor was the culprit. The local BB store, the local Geek Squad, and national Geek Squad help line team were professional and diligent to help me solve the problems with my system. So much so that I was worried that they might add additional charges to my install. They did not. They turned what could have been a very frustrating experience into a good one.

Great job mounting TV. Fast and efficient for Tv in home office.

The Geeks came out and mounted two tvs in my house. They were extremely professional and did an outstanding job.

The agents usually set up home security systems, so the were unfamiliar with some of the setup items, like setting up Bluetooth for my AirPods. They did do an excellent job installing the support bracket, in-wall hidden wire ket, and connecting to my cable box.

Very professional, followed COVID guidelines and we're very efficient in the installation.

The guys who installed/mounted my TV and soundbar did such a great job! They were incredibly through and made sure everything was done correctly. Next time I buy a TV and need it mounted, I will definitely use the Geek Squad again! Great experience!

The first time they came, one installation went great. the other had a problem that was not their fault, so they had to come back. But they set up the needed upgrade purchase and the second installation went fine.

The technician was professional and knowledgeable. Would recommend.

The install team courteously asked if the tv was mounted at the right height for the larger size, saved me money by re-using my current wall mount, worked quickly to set-up and connect the tv properly, and allowed me to use the new remote as I knew how-they kindly took my dead tv to the loading dock for me as they leftA!

Very courteous and Professional. Did a nice job in mounting the corner TV wall mount. He also secured my Apple TV box.

Very professional and quality service. They were very knowledgeable and did a great job!

Incredibly quick and professional. Mounted TV looks great and functions perfectly!

These folks sure know how to get a job done and do it right. I would trust the GEEK Squad to do any job and get it done quick. They came to my home installed the wall mount, put up the 85 inch Sony TV, connected to the internet and all my devices in about an hour. What a superb job.

I was very pleased with the mounting. They did a perfect job and were very professional. They were very neat and friendly.

Our tv was delivered, mounted and set up by the agents. Definitely worth the cost paid. Timely service and helpful information with set up. Would definitely use again.

The agents arrived on time and went right to work installing the tv and mounts. They were informative and addressed my concerns without hesitation. They set up the tv with my FireStick and signed it into all of the existing accounts. The agents adjusted the tv and attached it to the Sonos sound bar and adjusted the sound bar for the best use in the area concerned.

Both were very efficient and the install worked well. Only complaint, is a minor one. They did not get the manual out of the box to give to me. I assumed that there was no manual included, even though it was mentioned in the item description online. I did locate a digital copy and downloaded it. When we broke down the box for recycle we found it plus some items that would have enhanced the installation by lifting the tv up so it would not be partially blocked by the sound bar. Like I said not major issues, but one of those little details. Overall very pleased with the team.

very professional, knowledgeable, courteous, detail oriented loved the pride they took in their jobs

Love geek squad they are always professional and so knowledgeable

Can't say enough good about Best Buy's In-home consulting and installation service. Christian came to our house, measured the space and assessed what would work best for picture and sound. Then he met us at the store and helped us select the best value, with no pressure. After trying out a 55" TV for a week or so, we asked to trade up to a 65". Both the initial and second installations went very well without any problems. We highly recommend Best Buy for this service.