Customer Ratings & Reviews

The professional,knowledgeable and friendly service is well worth the cost of Geek Squad. I have a difficult time with new technology and the helpfulness and patience of the installers was SO HELPFUL to understanding how to use my new purchase. I highly recommend Geek Squad to anyone planning in home set up.

The geek squad agents that came to our house did a very good job mounting or remounting three TVs. They were efficient, polite, and very knowledgeable. We actually thought they were amazing!

Don't risk your new equipment. The Geek Squad did a fantastic job mounting and connecting our new 85 inch QLED. It was a job for the pro's and the Squad did a superlative job. We're convinced that it's part of the reason we buy from Best Buy.

The tech that came to mount my televisions was nice, knowledgeable and professional. He allowed me time to decide the exact location of where I wanted the televisions placed on the wall. He gave recommendations and his opinions, but allowed me to make the final decision. He programmed the remotes, and completed any required configurations. He didn't get a 5 star rating because I noticed an extra hole, the size of a nickel, behind the television in one of the bedrooms. It's behind the screen so I didn't see it until after he'd left. I see wall patchwork in my future. Overall, this was a good experience, and I recommend this service.

Easy to schedule, the installer showed up early, he was extremely efficient & did a clean, professional job installing our large flat screen TV and wall mount. NO wires or equipment visible. Very nice job. Highly recomm3nd!

The agents arrived on time and went right to work installing the tv and mounts. They were informative and addressed my concerns without hesitation. They set up the tv with my FireStick and signed it into all of the existing accounts. The agents adjusted the tv and attached it to the Sonos sound bar and adjusted the sound bar for the best use in the area concerned.

These GeekSquad guys are tremendous!! They came in and got the wall mount mounted in the tight space but with the mount I purchased it works perfectly!! It pulls out 20 some inches and turns left and right to get the best view. If I could give these guys more stars I would. They weren't there very long to do all of the work of mounting to the wall and connect my devices to it and pairing my remotes.

Service tech was nothing less than outstanding. He removed old wall hung tv and replaced with new 55" tv. Old tv was heavy so he called in for an assistant to help remove from wall. He then mounted a new adjustable wall mount and hung the tv. Tech was exceptionally neat in appearance.

Frank and Barney did a great job installing my mount and hanging the 75 inch LG. They were quick; knowledgeable, personable, and considerate. They made sure I was satisfied with the work they performed and cleaned up everything afterwards. They make a great team snd they probably receive a lot of accolades. Grest job.

Love geek squad they are always professional and so knowledgeable

Due to an arm injury I am unable to hang the tv myself. So I hired Geek Squad to install it for me. They did a fantastic job. They placed it right where I wanted it, made sure it was level and hooked up my cable box. Highly recommend their services

We received excellent service from the tech team that came to install: Gillo Moore and Lawrence. Organized and efficient, gave us good solid guidance and, left the place clean and devices all working and well installed. Thank you! Peter Simon

The two Geek Squad team members worked together to quickly remove our existing television and replace it with our new one. They used a level to be sure it was properly mounted, made sure that the new tv interfaced with our existing remote controls as well as our router.

The technicians were great! The system of setting up appointments is lousy. Did Best Buy intend to have no human available for customer service? The request was to have the appointment after 10:30 a.m. My husband is bedridden and the nurse was due at 9:30 a.m. The cost of delivery and installation was more than the cost of the TV itself! What a rip-off for the elderly!

Grant was on time, polite, informative, and very careful around all my things in the tight space the TV needed to be mounted on the wall. He was efficient and answered all my questions. When he was done he ran through the settings with me. He cleaned up all the cardboard. The only way anyone would know he had been here was the old TV was replaced with a new TV.

Incredibly quick and professional. Mounted TV looks great and functions perfectly!

The technicians arrived on time, quickly doned bootys and reviewed the space/wall for mounting and quickly and securely installed the wall mount. They installed the tv, bundling wires and connected it to my network and audio system. They took the time to explain the important functions and how to adjust several functions. They removed all the packing materials and left the house exactly as they found it. Very satisfied with their support.

Very professional, followed COVID guidelines and we're very efficient in the installation.

The employee who sold us the TV did not try to up sale us. Friendly and knowledgeable about the TV we were looking to buy. The Tech's showed up on time to install the TV and completed the task quickly. They had great customer service. Over all we are always pleased shopping at Best Buy.

Install crew did a great job installing units and both TV to the wall.