Customer Ratings & Reviews

The agents did a great job. The tv was fitted directly in the spot needed. It could have been challenging but they knew what they were doing and did it exactly as it should have been done. Outstanding all the way around.

They were very knowledgeable and thorough asking a number of questions about exactly how we wanted to use the TV to ensure it was set up so we could do everything we used to do and more. Fantastic Service and professionalism and they were very friendly and knowledgeable.

The crew that came to my house were very professional and communicative in terms of the arrival and installation process. As they installed the TV, they communicated the placement and process of the installation. At the end, they walked me through how to use my new SMART TV. I was very pleased with the work and service they provided.

Easy to install and very good support for my 85 inch TV

The installers were very professional and installed my new QLED Television efficiently.

Our technician came to the house exactly when he said he would! He installed the TV mount quickly and was a nice great guy! This is the second time I’ve used BB for an installation. And I’m sure I’ll use them again.

I normally do all my installation of gadgets myself, but I recently had surgery and just wasn't up for it. I wasn't expecting much from the install guy, but wow, he was awesome! Not only did he make the mount strong enough that someone could hang off of it, but he also knew his way around the menus of the TV and soundbar so well that it was like lightning. He explained everything in detail and was just fantastic. He knew his stuff and was pleasant to work with. I could not be happier with the installation. The TV looks great, and the service was the best I have ever received from ANY Best Buy employee, period.

Excellent job. Both installers were professional, courteous, and knowledgeable. They explained the process and suggested alternative installation methods. Both individuals are excellent representatives of your organization.

The geek squad mounted my tv very quick. They were professional.

The techs came on time, mounted my tv with speed and experience. They then set it up with my accounts showing me how and also showed me a few things on how to use the new features of my tv. Absolutely great service. Couldn't ask for more.

Purchased a 65" LG TV and a wall mount. The Geek Squad did a great job with the TV installation, and thoroughly explained the options in the TV menu. They also installed the TV on a Rocketfish wall mount purchased from Best Buy. Great attention to detail, explained how to use the mount, and then cleaned up after their work.

Great service. Knowledgeable and timely. Knew everything about the product and how it works.

The agents mounted TV and TV Brackets. From start to finish they seemed to know what they were doing, made sure they took care around furniture, wore masks, answered questions made sure we knew how to operate all devices, stepped us through TV operations, made sure we called Xfinity to fix a broken modem, advised us of change our decision possibilities that included upgrade in size of TV.

Two guys installed my Samsung 75 inch TV. They helped sync the Dish remote and mounted the tv without a hitch. They were professional and knew what they were doing. Bert was the same guy who installed my system in 2009. I am not tech savy, but they were patient and explained how to operate everything. They also cleaned up and were on time.

The agents were polite and worked efficiently and collaborated with me on finding the ideal placement of my 75 inch TV in my new apartment. Upon request, they also covered the cord with an adhesive attachment for me. Both were very nice gentlemen and worked well together.

My agent was so pleasant to work with. He knew exactly what he was doing. Installation was fast but ensured that everything was done correctly and in a professional manner. Didnt feel rushed when explaining the details of the TV and setup.

Fantastic job done by polite professionals. In and out. They took the old TV that the new one replaced and ensured not only that it looked great, but that the job was cleaned up. This service was included as part of the best buy program and I was thrilled that it was at no additional cost.

The service crew led by Mike were both professional and polite. You can tell that this was not just a job for them; it was like watching an artist create a masterpiece: attention to detail, outlining, asking questions, set-up, teaching, cleaning, etc.... I’ve been in the service industry for over twenty years and this crew were The Best! Thank you Mike for being a Master of Art! SEMPER FI

The geek squad agents that came to our house did a very good job mounting or remounting three TVs. They were efficient, polite, and very knowledgeable. We actually thought they were amazing!

Love my frame,TV. I have a lot of wall art. It just fits right in! Geek squad guy was great. Answered my many questions, didn’t rush, and seemed to really care that I was able to understand how to use my new tv.