Customer Ratings & Reviews

Very efficient , very professional. On time, and very knowledgeable

Best Buy's geek squad is pretty awesome. 2 People arrived to set up our new television. They were respectful and had our TV up and running pretty quickly. This is why we use Best Buy, because of the personal connection and ease of mind with our new television.

Very professional and thorough in setup and cleanliness. Showed me how to operate the Tv and mounting the wall bracket

The technician was professional and friendly and answered all of my questions. He was careful during the installation and cleaned up when he was finished.

the agents installed the TV just as we requested. were very polite and explained everything we did not understand. also made sure they secured the tv mount and tv correctly.

Devon, who delivered our new TV not only helped set it up, but also took the time to explain the new controls so we could begin watching as soon as he left. I can't say enough about how conscientious and knowledgeable he was. Thank you!

the Bobby was right on time, called ahead, did a great job with the installation and left everything in perfect order. He took time to explain the product to me answered all my questions and left the area clean and in order. Very satisfied with the service and professional attitude.

When the wall mount we had wouldn’t work with the new TV, the agents gave us recommendations for alternative mounts. We had to order the new mount so the agents had to come back to mount the TV. However they setup the TV and connected my devices to it on their first visit. I was very pleased with how the agents conducted themselves and their knowledge of the products.

TV mounting was done so well. Excellent service. I am very happy.

Installed huge TV on wall mount. Something I could never done myself Secured perfectly

For context - Our purchase was a new TV, 2 TV mounts, move and mount an existing TV and, mount and install the new TV. In a nutshell, the service, set-up and installation was excellent! Our Geek Squad tech - Brandon, was thorough, pleasant and definitely knew what he was doing. For the price, we received all that could possibly have been expected. I highly recommend!

The geek squad agents were professional, friendly and fast.

The team did a great job. They were very thorough and walked me through everything. Great customer experience!

Work was all done correctly, looked professional. They mounted and added a power source wall kit to hide the wires. You could do it yourself but if you aren’t inclined to do that sort of thing this is a good option. Be aware they charger you to mount it. Then again to install the kit on top of paying for the kit. If you are a total tech support member it is nearly half off.

The service guy was excellent and he did a wonderful job. I had my TV mounted on the wall and he did a great job, He arrived on the time he said and cleaned up his mess and asked if I needed anything else and he was good to go. He programmed the TV and got TV all ready to go. I totally recommend him. This was worth the protection plan . Thanks again John S.

Al I can say is Awesome. The team was very professional and very knowledgeable of the work.

I can not say enough about the fantastic job the Geek Squad member did mounting and setting up my TV. He was very professional and took care of removing all the packing materials from the TV. He also let me know he was on the way and during set up he made sure I was happy with the placement before he drilled any holes.

The two services personal that installed my tv and more did a great job mostly few things not so But great two guys wish bestbuy would be sending back there personalel that do the installation i give them 5 high 5

Two man crew came out. They were friendly and knowledgeable. No problems with installation.

Excellent and professional service from the Geek Squad. They were the best thing about this purchase experience. Customer service is clearly not a priority for Best Buy. Can’t even call a store. Instead you get someone from Panama that doesn’t care who they are talking to and don’t care what issue you may have.