Customer Ratings & Reviews

Geek Squad mounted my TV and reviewed with us its operation. Total Tech is the only way for our family to deal with installation, and all tech help! The excellence of the Geek Squad people is what makes Best Buy my only choice for electronics and tech items.

The 2 gentlemen who installed my wall mounted TV were terrific. They were respectful of my flooring, concerned that the TV was mounted in just the right spot, helped with the programing and cleaned up all the trash that was from the box (they took everything out to the trash/recycle).

The agents mounted my TV and connected the Sono bar. They were very professional, competent, and friendly. They cleaned everything before leaving and after demonstrating how everything worked. They made sure I understood what they were doing; they analyzed the wall and used the appropriate tools. I asked questions and they answered me! I appreciated their service very much!

Even though the installer were not real familiar with my old sound system they did manage to get it connected and working. The TV was installed right where I wanted it and everything connected and works and they never even made a mess to cleanup.

Samuel and Majid did exactly what I had requested, which was to mount my TV on the wall in the kitchen, connect it up to Verizon One, help me (and show me) how to get Disney plus, HBO max and make sure it all worked. They did a great job and patiently showed me how to go online after they left so that I felt confident enough to do this myself.

Ron was very professional and courteous. Respectful of my property and mindfull of saftey. The installation was quick which shows Ron knows what he is doing. Additionally I wish I could give more that 5 Stars because Ron went above and beyond by facilitating the rescheduling of my appointment because a snow storm prevented the original date.

Mounting was great and the guys were extremely quick!

Great job, the employee was very professional and knowledgeable.

Team kept me informed of their schedule and expected delivery time. They arrived on time. They were very friendly and very professional. They worked quickly with confidence and obvious experience. They answered all questions and demonstrated how to operate the TV and wall mount. They cleaned up afterwards and carried boxes and trash with them.

I had an excellent experience. The tech was timely, very friendly and courteous and well versed in his job. I had a unique mount as I was having it placed on a 45 degree ceiling slant and he had no troubles whatsoever. Very pleased!!!

It has a great picture and is the right size for my room , easy to use and set up

The installer was a contractor, not a BestBuy employee. He knew the job very well, and worked quickly and efficiently. He had miscellaneous parts (bolts etc) in his tool kit and did not to back & forth to tge truck for tools, etc. Personable and professional. I offered to help, but he handled everything. He removed the old TV from the wall mount and installed the new TV. Then very precisely centered it and arranged the cables to minimize their presence. Afterwards, we checked the TV operation; the channels seemed fine, but the wifi signal was weak making it difficult to stream channels. After he left, i checked the TV channels and most were missing. This was a cable company issue, not an installation issue. But after a half hour on the phone with the cable company tech person, all channels were available and functioning. The installer did an excellent job.

Agents were very knowledgeable and professional. They did an excellent job.

Quick and efficient, very knowledgable and helpful installing an 85" TV!

Technician was very nice and explained as he went along. Went the extra mile to mount my TV since some hardware was missing that i wasn't aware of before hand. No complaints on his skill set and professionalism. Only concern I had was my surround sound could not be hooked up to new TV and was never disconnected from the power. Couple days later I tried to move unit, cords were so tight it would not move and unit was extremely hot due to vents were facing down on carpet. I finally was able to get unit untangled and obviously unplugged.

Geek Squad team set up/installed a new 65”OLED LG tv…efficient, professional and courteous. Adjusted all the tv and remote settings and explained all the features. Hauled away the old tv and all the packaging. Well worth having Geek Squad do this project!

Both guys were very professional. They mounted two TVs very quickly.

I love the Geek Squad for installations. That being said...I have the total tech support which has significantly raised its prices over the last few months without warning. It used to be $49 for an install of TV mount and now it's almost $200. Not so sure if I'd renew because the tech support is not good.

The service technician came to my home today and was able to mount my 2 TV's to the wall. The one in the living was a real challenge due to 2 X 4 conflict inside the wall. Al was very kind and professional.

The agents mounted my tv and connected all the devices. They were polite, talkative with me, nice yo my dog, and super friendly. They stayed until ALL my questions were answered.Could not have asked for any better service!!