Customer Ratings & Reviews

I had two appointments, which is a little unnecessary. They were to remove the TVs from one residence and reinstall in a new house. Rather than just follow the TVs to the new house, another crew was scheduled for the install. Regardless, they did a terrific job on the installations and everything looked and worked great.

We bought the 85” Samsung Tv for our Christmas present this year. Treated ourselves to the geek squad delivery and set up. Talk about enjoying watching someone else doing the work! It was great!! They had to swap out the imput connection because we have it in the wall and this tv needed a longer one. No problem, they had one and went right to fishing it through just like it was suppose to be. We’re happy with their professionalism and work ethics. And they were on time exactly!!

The crew showed up on time and communicated their schedule before arriving. They sized up the existing setup and decided to make some slight adjustments with the mounting kit. Measured 3 times and moved it once to exactly where it needed to be centered above our fireplace. Awesome, job, clean, all adjustments made, reviewed features and even helped me move our old TV out of the way. Very pleased with the service. Thank you!

Our home entertainment system install required a two-step process First step was to pre-wire for speakers, TV & components before walls and ceilings were installed. Dwayne did such a good job that we requested that he return to complete the process by mounting the TV, hooking everything up and testing and adjusting all components to insure maximum performance. Couldn't be happier with final results!

great service, the technicians knew their job, explained everything

Professional set up. Can put on wall if you want. HIGHLY RECOMMEND!

The Geek Squad agent was professional and mounted my TV along with installing my in wall cord system. The cords that came with the system were too short, and the agent set an appointment to come back with the correct size cord.

I was extremely pleased with the setup of my smart Sony TV. The two gentleman who installed my TV were friendly, professional, and competent. They were helpful in answering my questions. Furthermore, they were quick with the installation. I could not ask for more.

Brian and his colleague (apologies but I do not recall his name) from the Springfield, VA location were great. They were prompt, courteous, extremely knowledgeable and I will definitely use them again. The mounted our 75 inch tv in less than 10 minutes and Brian had some great recommendations for our family room downstairs.

They did a great job! I just moved into my new home and they came out and re mounted both TVs that I had mounted in my old place. They were careful and took their time and made sure it was done correctly. I always go through Best Buy because they always do a great job!!

First class TV mounting!!! I was a bit worried because I had heard of some horror stories so I went with the professionals at Geek Squad and I'm excited that I did. They made it look so easy even after mounting my TV on top of my chimney. Best choice I could have made! Thank you Geek Squad!!!

The agent who mounted my TV did an excellent job very quickly and perfectly. He knew what he was doing and did it very well.

The service technician came to my home today and was able to mount my 2 TV's to the wall. The one in the living was a real challenge due to 2 X 4 conflict inside the wall. Al was very kind and professional.

Great service from the Geek Squad service in asking important questions regarding the location of the mounting of the tv and soundbar. They were very professional and suggested updating my surge protector and making sure that it was up to date with my new appliances. They went over how to use the new tv and soundbar and made sure that I knew how to use the products before they left my home. They were awesome!

Alejandro & Desiree came out to install a new TV in my 2nd floor bedroom. Alejandro went above and beyond in assisting me in getting the TV to the 2nd floor. Awesome Job on Both of them and were EXTREMELY professional. Best Buy should be honored in having them.

those three gentleman who arrived to my home to have the TV installed on the second floor family room, did an extraordinary job. They are an excellent crew, working as a team and as professionals. I would definitely hire them again t have the second TV mounted on the wall of on my living room. Thank you guys for a job well done

The team was efficient and very nice to work with/helpful. They got the job done right & quickly!

The Geek Squad did a wonderful job. They were personable, careful, and thorough. They brought the TV to the basement, unboxed it, and mounted it without troubles.

Communication was great. They actually give a reliable time the day before even though they say 8-1 or 12-7. The technicians are much nicer to work with than the general emails from some corporate location. Extremely professional and quick. Also, gave some great tips (even on other products that I was setting up myself).

Best Buy service was great. Knowledgeable and pleasant tech. Came in and set up TV and tried to help put on stand we purchased but it did not fit. Showed us how to use remote. Took all packaging and the old TV that did not work anymore.