Customer Ratings & Reviews

People were very nice and helpful. They answered all of my questions, and even though they did not install my TV to a wall (part because I didn't want to and I wasn't sure if I could be able to), they were very willing to assist with making sure that the TV was good and ready before leaving.

A huge shoutout to the Geek Squad team for their exceptional setup and mounting service. They were professional, punctual, and extremely thorough — making sure everything was perfectly aligned, connected, and explained before they left. It’s clear they take pride in their work, and their attention to detail gave me total peace of mind. Highly recommend both the TV and the installation service!

The installer was a contractor, not a BestBuy employee. He knew the job very well, and worked quickly and efficiently. He had miscellaneous parts (bolts etc) in his tool kit and did not to back & forth to tge truck for tools, etc. Personable and professional. I offered to help, but he handled everything. He removed the old TV from the wall mount and installed the new TV. Then very precisely centered it and arranged the cables to minimize their presence. Afterwards, we checked the TV operation; the channels seemed fine, but the wifi signal was weak making it difficult to stream channels. After he left, i checked the TV channels and most were missing. This was a cable company issue, not an installation issue. But after a half hour on the phone with the cable company tech person, all channels were available and functioning. The installer did an excellent job.

This service was great! I didn't expect them to bring a folding table but it was needed for a 100" tv. The installers were terrific and very helpful in deciding which mount, I purchaed 2, to use. Thank you for this service being included in the gigantic tv.

The agents did a great job of answering all my questions and installing the unit exactly how we wanted it. Then they took the time to help set up the remote features and showed us how best to operate.

The guys did an awesome job mou ting my tv's. The were best and clean and tv's went up as requested.

this was an incredible service. I bought a 55" tv for my parents for Christmas and got them a wall mount as well. the Best Buy geek squad experts put the tv right where my dad wanted it, my parents were very pleased, and it was all free as a Best Buy total tech member!

They did a great job setting up tv and helping with all I needed. They made suggestion to as wasn’t happy with tv option.

Very professional and detail oriented crew. Would definitely buy from Best Buy again based on how professional their installers are.

The actual service is awesome! TVs mounted quick and easy and right where I wanted them. Scheduling needs a lot of Improvement. They were not knowledgeable of the services I was trying to schedule… which was pretty simple, 3 TVs, mounted, and run the HDMI cable through the wall. I became a total tech member first to get all the added benefits at $50 a TV. I had to have 2 different appointments because the first one they didn't have all the necessary equipment to run my HDMI cables in the wall like they should have.

Geek Squad team set up/installed a new 65”OLED LG tv…efficient, professional and courteous. Adjusted all the tv and remote settings and explained all the features. Hauled away the old tv and all the packaging. Well worth having Geek Squad do this project!

Perfect installation with great care for the surroundings. Only issue was getting it scheduled, but that’s not the installer’s fault!

Excellent service and overall value - these technicians are extremely knowledgeable!!

Very efficient and very professional set up. Answered any and all questions that we had.

Its clear and perfect for the area where its being viewed. Great joice!!!!

It was easy to schedule, and the techs were on time, professional and did a great job.

Our Geek Squad installers did an EXCELLENT JOB of installing our new VIZIO TV onto thecswivel wall mount! The TV and the dwall mount installation are both working EXCEPTIONAL WELL! Keep up the EXCELLENT WORK Geek Squad!

The team mounted all three of my TVs expertly and professionally. Both were very knowledgeable and courteous. Will definitely have them out for future mounting.

The installer was very professional and helpful. He was able to come earlier than expected to mount my TV which was great.

Love the Geek Squad! The mounted the 65” TV on the wall, we’re very professional, and were apologetic they couldn’t fully set up the TV because we didn’t have internet yet.