Customer Ratings & Reviews

The agents mounted my tv and used their COVID-19 training. Very respectful, helpful, and courteous. I loved the service! They cleaned up behind themselves and did an amazing job with mounting television and showing me how to operate tv as well. They also took away old tv, which helped clear up space. So thank you geek squad for your professional assistance!

I love the Geek Squad for installations. That being said...I have the total tech support which has significantly raised its prices over the last few months without warning. It used to be $49 for an install of TV mount and now it's almost $200. Not so sure if I'd renew because the tech support is not good.

Geek Squad insures their work for a year, so don't mount stuff on your own. Is it pricey? Well, kinda. I'm having them mount a new, larger TV where they mounted my previous unit was. Would it be easy for me to lift off my current unit and mount the new one? Probably, but it wouldn't be insured if I did so and something bad happens because I overlooked something. Also, if you're a homeowner, what looks better if a claim is made?

Great Service by the Geek Squad, I had purchased an out of Box Sony Top of the Line MINT! I picked it up at the store, as the store gave me no alternative. Took it home, had my knee Replacement surgery and then call the Team up and they came out and mounted the 65" in our Bedroom, but alas the Store had put the wrong remote for my $3700 TV in the Wrapping, so I called customer service about the Remote and told them I couldn't walk yet, would they mind sending it to me, but they couldn't do that, so I purchased a new Remote from Remote.com and when it arrived I called Team Geek out again so they could turn on the Tv and finish setting it up fo me. It looks swell now, and while I still have things to hook up the Picture is Great. 3 stars for BB Phone Customer Service for fighting me all the way till I just gave up. But the TEAM Geek that came out did an 12 Star job. This is the second time I have used them, they even hid the wiring.

very professional experience and knowledgeable on time and didnt take to long

Zach and Andrew came and mounted our 75" TV above the fireplace on a tilt wall mount. They were friendly and very knowledgable. They got right to work and finished the job quickly. I was confident in their abilities and enjoyed chatting with them as they worked.

The two people that came to install the mount and the TV were incredible! One of them even put on shoe covers to keep the snow off the carpet. They even took the big boxes with them! Great service.

TV works well, but the installation was exceptional and quick. The tech's ability to program the TV was mind-blowing. I was mesmerized by his agility and dexterity in entering the data in the remote control. Best clean up!

Mounting was great and the guys were extremely quick!

The team that showed up to install the tv were very professional and knew what they were doing. They had it installed a lot quicker than I expected. They were very knowledgeable about the tv and were able to answer any questions we had. They also helped get all of our services setup and working before they left.

never had a telivision this big great pictures on this tv

[Employee of bestbuy] Upon walking in the door The Geek Squad displayed knowledge of the product and installation strategies that fit our requirement. They were professional, informative and determined to meet our needs.

The installers arrived on time . They were efficient and courteous. Most importantly, they took the time to set up and program the remotes and were very patient in explaining how to use all the feTures. They set up all the apps and explained how to use them, . They were very patient with our questions and did not leave until we understood how to use all the features.

The installers did an excellent job on hanging up our new TV with sound bar and sub woofer. They were professional, polite and answered all our questions. They also communicated when they expected to be there and were very timely.

Ron was very professional and courteous. Respectful of my property and mindfull of saftey. The installation was quick which shows Ron knows what he is doing. Additionally I wish I could give more that 5 Stars because Ron went above and beyond by facilitating the rescheduling of my appointment because a snow storm prevented the original date.

Geek Squad installed my TV. Very respectful of property, and answered all questions. Geek Squad were able to use my old TV mount; so I was able to return the Mount I had purchased at Best Buy. It was a few days past their 15-day return policy, but no questions asked.

Samuel and Majid did exactly what I had requested, which was to mount my TV on the wall in the kitchen, connect it up to Verizon One, help me (and show me) how to get Disney plus, HBO max and make sure it all worked. They did a great job and patiently showed me how to go online after they left so that I felt confident enough to do this myself.

Great pic great size great tv. Looking forward to gaming with this tv.

The installation of our wall mounted TV went very smoothly. Alex was very professional. He contacted us prior to arrival and arrived precisely on time. He was very careful, courteous and knowledgeable. Our TV was up and running very quickly. Great service.

Excelent, look picture and art work feature.. The size is perfect for our wall. The Geek squad slim wall Mount was absolutely perfect. The two guys were on time, experienced and effient. The whole process fro buying it at the store to enjoying the tv in our home was seamless! Thank you Best Buy!