Customer Ratings & Reviews

I had a hard time getting the installation done by the geek squad or total tech when I purchased the plan. They didn’t seem to get their wires in order for what to do on the job. Even though I went into the store , and told them over the phone what I wanted three times, each time they came out. They never seem to have enough time to do it and made me reschedule because of one problem or another. Such as the tv not working. That was OK because they made me a better deal on the TV. I originally wanted and got for a very good price. However the second time they were to install the wiring, they told me that they wouldn’t install The wiring and hide it behind the walls and quoted me another price to run the wires. However, then they told me to hide them in the walls they would have to drill six holes in each wall or in the ceiling Three times and it would be my responsibility to pay for patching it up and I thought that was totally unprofessional so I had to go buy covers so they could put molding to hide the wires along the molding in the unit of my apartment which I had to drive back to Best Buy and purchase three packages of while they were setting up the tv with my existing home, theater and gaming equipment or I would need to make another appointment and it had already taken a month to get my TV up and running, I was charged for concealing the speakers into the wall which they didn’t do and I don’t mind them, leaving them out on the stands for the back speakers, but I was charged the price to conceal them and they charged me two times so I had a lot of problems with that and then they fell down 10 days after they installed it it looked great for the first 10 days but every time I had to push it back in place it started to look ridiculous because I don’t think they did a very good prep job. However, when the technician came back to fix it from a different geek squad location he helped make them even again but plaster had already fallen off my wall so I had a little bit of problem with them. Great guys, they know their products, but I’m not sure that that they are as adept with installation. I would still recommend them, but they have a little work to do such as getting their stories together when you’re ordering a job. it is worth the money once you get the job finally completed that’s why I’d still recommend getting total tech.

We had a little misunderstanding on where it as supposed to be mounted but because they made it right I'm giving them 5 stars.

Had a great experience with the Geek Squad installation team. They removed our old TV Mount and installed the new TV very quickly and professionally. They were respectful of our property and all around nice people. Thank you so much!

Great crew and flawless set up. I did have to add two HDMI extensions to make it easier to tilt left and right, but that was a small adjustment.

These guys came in and went straight to work installing the TV mount! It is a large 65” TV my hubby wanted mounted over the fireplace. They had it installed in no time and hubby was back on the sofa watching his TV! We were extremely happy with their work!

The agents came prepared with shoe covers and good manners which is sometimes packing these days. Mounted my TV securely and made sure I knew how to use the TV before leaving. Great service.

They were efficient, friendly, helpful, knowledgeable and very patient!!! Very qualified for the job. They cleaned up boxes and paper afterwards. Set up TV channels, and sound system. Showed us how to access the apps on the TV.

Great work by the crew! I was very pleased. Very professional!

The agents mounted my tv with expertise. But were unable to connect it to the network since my cable and internet were not set up yet by the cable company. They were very professional and knowledgeable about setting up the tv.

Team was friendly and came in a timely manner. Was able to wire my accessories correctly and hide it behind the tv. Very satisfied and will be using them again. Price has gone up a bit on mounting, but they are insured for a business compared to your one friend down the block that can “do it”.

I had three televisions mounted to my walls. None of the televisions has any cable protruding from behind them. The process was done pretty quickly seeing as they cut holes in the wall to feed the cables through. They even hooked up my other gaming systems. Very professional, high-quality finish.

Agents from geek squad mounted my 77" tv and routed wires in wall for a nice clean look ! They connected everthing to wifi ( including my sound bar ) and were done in 1 hr or less

I bought a Roku TV for the master bedroom and already had a wall mount installed. However, I knew I would need help setting up the TV after installation. Aaron from the Geek Squad came out and did an exceptional job of installing the TV, setting it up and showing me the features.

Professionalism redefined. The technicans knew what they were doing

These guys were excellent did a top-notch job and beyond very knowledgeable very considerate, I’d recommend them to anybody

The guys were amazing Very patient ,professional and detailed

They were very professional and cared about the work they were doing

Quality installation into a brick wall. Installers were courteous and provided guidance about where they would recommend to install based on viewing angle.

Installation was great. Geek squad men did a wonderful job. We’re very happy with our new TV.

Buying and Instalation went so smoothly my installer was on time Efficient and as neat as a pin you would never know he was here except the final result which went far beyond my expectations