Customer Ratings & Reviews

The only reason that I did not give it 5 stars is because Best Buy had two different installation appointments for the same day. That was a waste! One crew could have mounted both TVs during the same visit. However, both crews were very professional and proficient in what they do. You could not ask for better service!

Ryan and Anthony did an awesome job mouthing the TVs. Explain everything they were doing; shared knowledge to ensure we get the best experience. They were quick, efficient and cleaned up as they went. Great customer service

This particular wall mount for my Sony television was installed by the geek squad. This unit can articulate left and right and also tilt top and bottom it’s very smooth and supports the large 75 inch TV. The quality of the metal the anodization of paint and the hardware provided are spot on and the unit even though hidden by the TV looks very good and well constructed

The guys set up and connected our TV to all the cables in record time. They were friendly and courteous. And very mindful to wear covers over their shoes. And they took the old TV and box!!

The service men who mounted my TV were friendly, knowledgeable, and expert.

The agents who mounted the TV were quite unprepared and had no idea they were to connect devices (so they didn't). BUT Mike (who came back a second time--he was the one who did the scouting) was terrific and in all ways i'd give him the very highest rating.

Professional and presentable. These guys know their stuff!

Had a great team if two who delivered, installed, then walked me thru a few things to know. Kyle and colleague worked as a well-oiled, efficient team.

The agent set up my television (no mounting was required) and made sure I had access to everything I was supposed to and explained how to navigate among devices. He was patient and knowledgeable.

The techs showed up on time, wasted no time removing old tv and hanging my new Nano LG. Set tv up quickly without any conversation wasn’t sure what they were selecting nor what they were disabling/ had to reschedule another appointment to enable me to be able to use my DVD player. If it were checked for operation during initial visit a 2nd appointment wouldn’t have been necessary.

The guys were great. They were fast, helpful and made sure the installation and setup was PERFECT.

The crew that did the install very knowledgeable and friendly

The team did a great job mounting the tv over the fireplace and were very friendly and professional. They also fixed wiring that the home builder had left hanging out of the wall (in case we wanted the tv on the floor)

Those guys are great. They had mounted our tvs well and walked us through tv features.

Excellent service. This is my 2nd installation with Best Buy. The staff has been super professional, and they have gone above and beyond to make sure the everything is up to my liking. I would recommend this service to everyone.

The installers mounted 2 differed TV wall mounts. They took into consideration the height we’d need depending on if they we being used to watch movies or do gaming or both. They even programmed the controllers with our cable and various gaming systems. When they left all we had to do was sit down and enjoy! They did a great job. We’d definitely use their Geek Squad again!

The Geek Squad agents that did this install were excellent! Very knowledgeable, professional, and personable. They tested all the equipment and ensured that we knew how to use all functionality related to our new tv system. Couldn't wait to get a survey to give them the kudos they deserve.

Installers were great. They deserve 5 stars. However, Best Buy required an additional, unexpected $130 fee because the installation was over a fireplace. I was not asked about where the install would be or told of the additional fee, In fact, the install did not require any additional work because my contractor, in rebuilding the fireplace, installed a well anchored base for the TV bracket. All the installers needed to do was to screw in the bracket. Of course, because the guys were not allowed to do the install without the fee being paid, I paid it unhappily,

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The service was amazing. Extremely quick and efficient and nice man that took care of the installation.