Customer Ratings & Reviews

Geek Squad was very professional and knowledgeable with the installation and mounting of my 2 TVs. They were on time and did a great job. They configured my fire TV devices for both TVs and recommended a different mount and HDMI cable for one of my TVs so that the TV was mounted safely and that I would have the best viewing experience. I highly recommend them.

Samsung has been a favorite brand for me in the past, so buying the 75" Samsung TV was an easy decision. The picture is great, side viewing excellent, and fun to watch programs in stereophonic.

We have had the Geek Squad come to our home twice and it was a great experience both times. Good communication along with good service was appreciated. The projects were completed by skilled professionals and we were very pleased with the end results. We will definitely be using the Geek Squad again when needed in the future!

The mountings of TVs on May 6 was excellent. They knew exactly where the placements should be based on sizes of TVs. The were quick and knew what they were doing. They asked if I had any questions or concerns before leaving. Cindy from Magnolia HiFi home service followed up to see if I was satisfied. May 6 service excellent.

Geek squad installed my TV and that was ok but what bothered me and I definitely didn’t like was the technician kept quoting more prices for drilling hole in wall or for cords that are expensive and he could have just gave me the free one he had in his truck (that I finally got him to give me). He even charged me for setting up the surround sound. I was charged $150 more which I think I shouldn’t have to since I thought I paid enough in the beginning. Over all the service was very good

The agent arrived at the time scheduled, was pleasant in appearance and manner, and was professional in his work. I have had an annual contract with the Geek Squad for many years and have always been completely satisfied with their service.

When the Erika and the other technician came the second time with the appropriate equipment they were able to promptly efficiently and professional complete the job!! They did great and explained everything as they went along!

Team was exceptionally nice, very communicative during the lead up to installation. I bought a corner mount for my TV (has 2 mounts that connect to the walls on each side of the corner of the wall). After agreeing to exactly where mount/tv was to be, Installer had fixed the mount to only one side of the wall. I had to correct him on the purpose of a "corner mount" and they fixed it- however, it left holes in part of my wall that they didn't cover/patch. Would've been a 5-Star install/review if it wasn't for that.

This was one of the worst experiences i have ever had as a constumer. I worked away from home and my wife was there for the installation, 1 tech showed up and mounted my tv. It was a 65 inch. During the proscess he damaged the corner or the tv, we didnt notice until trying to change position months later. They sent the same tech out to look at it, he saw it before it was ever removed from the mount, and acknowledged the damage that looked like it was caused by a thumb from lifting the tv. He denied he mounted it alone, and the store claimed that was their policy to have 2 techs to mount tv's that large. The only thing they offered me was to refund and cancel my geek squad warranty. It is now 4 years later and that damage has ruined the tv to the point it cannot operate. I spent over $1k on a 4k smart tv that didnt last 4 years because of their horrendous services and lack of reciprocation.

Jonathan was very professional and nice. He talked over with me what he was going to to. We decided together where the TV should be placed. He spent time showing me different features the TV offered. He's a nice guy!!

Excellent service! Very respectful and knowledgeable technicians mounted the TV in no time!!!

The Geek Squad was great. Very polite, explained what he was going to do and it was done in a jiffy! It would have taken me ten times the amount of time ( if at all!) to hang the tv myself! And it was centered in the exact spot I had asked for. They did a great job.

The agents kept in constant contact prior to the installation and were very polite upon arriving. They were cautious and very neat. They installed a wall mount bracket and hid all wires. The TV looks great!

The agents arrived on time and mounted and set up the TV. They even took time to show me the channels available

The agents arrived in a timely matter, mounted and setup my TV and connected all my devices. They worked quickly and efficiently and talked me through the whole process. They were super friendly. I have nothing but good things to say about the team that did the work. I hope all the folks you contract work to are this wonderfu;!

I want to tell Best Buy thank you for being there for me and my family. My daughter Antonique wanted to buy me a TV for Mother's Day , which was the greatest gift ever. Best Buy Delivered my TV on time and set up my Channels. I called Best Buy an d add my daughter to my acc. just in case she want's to buy me and the else.

The agents were extremely proficient in mounting my TVs and installing the security system. They were courteous, professional and knowledgeable. Thanks for another great job well done.

The guys were early and respectful of our home. Did an outstanding job answering all of our questions as they worked. My wife was really please with the several suggestions made and ultimately their recommendations worked out just fine. Bravo Zulu to both gentlemen!

We recently purchased 65 inch LG tv from Best Buy. Excellent picture and adequate sound. Total Tech delivered and set up entire package. I am very pleased with with our purchase! Total tech is a wonderful additional service and installers were very professional!

We had awesome service the tv stand is great and tv works good