Customer Ratings & Reviews

Though we purchased a swing arm mount, it wasn't the right size. But Geek Squad had one with them. They were able to install the wires behind the wall for an extra charge, but well worth it. It's like a theater in my living room.........need to get one for the media room and upgrade it next. They set everything up and showed us how to use it. Great job, Geek Squad!

The agent who came was excellent in mounting the tv and taking the old tv down. He was professional in every way and took time to explain all the features on the new tv and how to access them. Very impressed with the service but honestly I’ve come to expect excellent service since I’ve been dealing with Best Buy for over 20 years

The geek squad kept me informed on there arrival time. They quickly removed the old TV and mounted the new one. They then got it all set up and removed the box and debris that came with the new television. Everything works and the geek guys made sure all was working before they left. It was a great experience and I would recommend them highly.

Guys were very professional and extremely careful. They were clearly experienced and offered intelligent insight before the work began. So glad i hired pros vs. trying to manage it myself

Very knowledgeable and thorough installers. Very personable and super neat

The agents kept me updated on the schedule to deliver and install. Agents were on-time and performed a very good job of installation. Very helpful in the TV set-up. Cleaned up was great.

The install crew is very thorough and professional. They make sure you’re ok with everything before commencing work and ensure satisfaction prior to departure.

Geek Squad mounted my new tv and did all necessary installations/the techs are always so helpful and answer all of my questions. Yay! I am watching my favorite shows thanks to Best Buy!

Geek Squad didn't keep their appointments but we were able to pick this TV and wall mount at the store to install this ourselves. Clear instructions and there was no missing parts. Well made and the movement functions made it easy to install.

The Geek agent removed old tv and replace it with a new 50 inch one! Agent was very knowledgeable and in no time had all devices up and running smoothly!

Quick, clean, polite, but most of all knowledgeable - handled installation in our old house well (dealt with uneven floor/ceiling and made TV look level and knew what to do with plaster walls). So wish I could remember the men’s names [the trainee was Ben? and the team lead was ??].

The agents were careful, knowledgeable and worked quickly. They even made some recommended changes to the basic TV settings to ensure better picture quality, were great at explaining the various settings on the TV (no operator's manual was included) and did their work in a professional but friendly fashion

Installer did a good job installing a flat panel tv wall mount. However, he was not able to mount an Apple TV behind the wall mount. Salesman said that could be done with the mount he sold us but he was incorrect. In wall extension cord could not be installed for the same reason. So now we have a cord hanging down from the tv and cannot connect an Apple TV to the TV as planned. We did save the $50 to have the in wall plug installed. Not good that geek squad was going to charge us a fee to mount the TV and another fee to install the plug. Should be a single install fee for multiple items like this in one install trip. Since the total membership plan was changed, it’s not worth the membership fee anymore.

The 2 members of the Geek Squad that came to mount my tv to the wall were nothing short of great! They were very quick, knowledgeable and professional. They provided me with good suggestions and answered all of my questions. They were also very pleasant to have in my home. Thank you for a job well done!

The gentleman that installed my t.v. was very very good.I can not say enough about his manners and knowledge.

The technitions were very good, They took down my old tv and put up the new one. Made such that all my equipment worked with the new TV.

The Geek Squad is awesome! They were very professional! Came in put the tvs up I also havs them for when I move to take them down as well!

The service was great and the installers were very professional and nice. I’m enjoying my TV being mounted.

The most professional and knowledgeable installers that I have ever had. They worked efficiently and were extremely good. Cleaned up the entire area. James and Rob should be recognized for going beyond a normal service call. They recommend a better bracket and were meticulous in measuring and installing.

The geek squad did a great job getting all the equipment installed and working They had the equipment in their van so we could get it completed and we didn’t have to wait for parts.