Customer Ratings & Reviews

Great service. Mounting was completed by Zach quickly and cleanly. Zach was very responsive and courteous. Even went back to store when we realized a new power strip was needed to complete the installation! Another great reason to keep the Total Tech!!!

The agents that installed my TV did a great job, clean and super fast

My only complaint is that it took 2 weeks to get a $75 credit to my account because I overpaid. Other than that the installation guy was polite, efficient and did an amazing job. Just don’t go to Brier Creek store and expect the same polite, efficient and courteous service. I saw this lady manager talk so bad to an individual. I couldn’t believe my eyes. In addition I’ve had awful experiences there as well. It hurts me more seeing other people mistreated. So I drive several extra miles for better customer service.

They were great, on time and professional. Tv, mounted

good quality of the product very solid and good finish

The tecnician kept me updated of his arrival and installed my TV and devices to my satisfaction. I was very pleased with the service.

My experience with my home installation was great. They were meticulous and made sure everything was aligned before mounting. Checked with me throughout the process and it turned out perfect.

The agents who showed up were great. They set the tv and soundbar up and explained every aspect of what they were doing and if they encountered an issue would talk about it with us before proceeding. They then walked us through how to work the two units and cleaned up everything. We were very happy with the service.

Geek squad recently installed my TV and was fast and professional.

Excellent communication with the Geek Squad team that installed my full motion TV wall mount and 85" Sony TV. These items were installed in a custom designed wall niche with very close tolerances. The Geek Squad's installation was spot on! The team arrived on time and left a spotless clean job site. Thanks guys for a really great job.

Geek Squad service was great! They called before arrival and showed up on time. When our existing TV mount didn't work with the TV we purchased, one of the agents went back to the store and got one that did. We did not have to reschedule; everything was completed as scheduled!

The Agents did a great job mounting and connecting all my devices. I was very happy with them.

Our purchase was made at the Best Buy in Springfield, PA and the installation was done by Frank. He was on time and worked efficiently, was very thorough with his explanations, and did a great job with the installation itself. I would definitely recommend the Geek Squad and Frank to anyone looking for installation suggestions.

The installers were very efficient, great instructions and very patient teaching me how to use the tv’s features

I don’t usually like to fill these surveys out but I actually was looking forward to this one. Michael, Tony and Marcus of the geek squad performed a custom installation of my 85” television, AV receiver and surround sound speakers, I moved the TV from the wall that the old one was on to a new position because of the size. The surround sound speakers were already in the ceiling and it was expected that the speaker wires could just been brought to the other wall where the TV was. As it turned out the existing speaker wires were stapled and could not be rerouted. This didn’t slow the geek squad down. They regrouped and treated it as a new install and pulled all new wire. Even though this added substantial time to the work that needed to be performed, the geek squad stuck with their original estimate to me and did not charge me extra for this extra work. While this exceeded my expectations from a financial perspective, it would have meant little if the work didn’t. The custom install came out beautifully. All wires concealed, all equipment set up and everything explained thoroughly. I feel that I have more than made up the membership fee for the geek squad Tech Support and I’ve got 11 months left. What a great deal.

Bryan and his associate were outstanding! Definitely a five star experience mounting our TV. Through chance Bryan has mounted other TVs for our family and has been nothing but professional, polite and a perfectionist. I would highly recommend him and his associate to anyone in central California looking for geek squad services.

Installation crew (2) arrived when they stated. Hooked up quickly. Made adjustments as needed and cleaned up. Very fast and efficient!

The guys who did my tv install were great. They were polite, neat( made and left no mess), professional and were done with my install in about 20 minutes. Have used geek squad many times and will continue to use them.

This was my second attempt. The first Geeks stole from me and did not mount properly. The two that came yesterday were STELLAR THEY COULD NOT HAVE BEEN BETTER..

As always, Geek Squad excelled at their profession. 2nd of 3 mounts.. No pic cause I am worn out. Be careful when you tell a wife "yes, of course we can change the carpet on the stairs..." You're liable to get much much more work than you expect. However, in this case, she works, and I act like an apprentice just for kicks.