Customer Ratings & Reviews

They did a good job. Very nice and quick. Didn’t leave a mess either

The Agents were very professional and courteous. They removed the old television and placed it where we wanted. They respected our home and our wishes, and made sure that we were completely satisfied with the work that was done.

These guys were excellent did a top-notch job and beyond very knowledgeable very considerate, I’d recommend them to anybody

I had a hard time getting the installation done by the geek squad or total tech when I purchased the plan. They didn’t seem to get their wires in order for what to do on the job. Even though I went into the store , and told them over the phone what I wanted three times, each time they came out. They never seem to have enough time to do it and made me reschedule because of one problem or another. Such as the tv not working. That was OK because they made me a better deal on the TV. I originally wanted and got for a very good price. However the second time they were to install the wiring, they told me that they wouldn’t install The wiring and hide it behind the walls and quoted me another price to run the wires. However, then they told me to hide them in the walls they would have to drill six holes in each wall or in the ceiling Three times and it would be my responsibility to pay for patching it up and I thought that was totally unprofessional so I had to go buy covers so they could put molding to hide the wires along the molding in the unit of my apartment which I had to drive back to Best Buy and purchase three packages of while they were setting up the tv with my existing home, theater and gaming equipment or I would need to make another appointment and it had already taken a month to get my TV up and running, I was charged for concealing the speakers into the wall which they didn’t do and I don’t mind them, leaving them out on the stands for the back speakers, but I was charged the price to conceal them and they charged me two times so I had a lot of problems with that and then they fell down 10 days after they installed it it looked great for the first 10 days but every time I had to push it back in place it started to look ridiculous because I don’t think they did a very good prep job. However, when the technician came back to fix it from a different geek squad location he helped make them even again but plaster had already fallen off my wall so I had a little bit of problem with them. Great guys, they know their products, but I’m not sure that that they are as adept with installation. I would still recommend them, but they have a little work to do such as getting their stories together when you’re ordering a job. it is worth the money once you get the job finally completed that’s why I’d still recommend getting total tech.

Quality installation into a brick wall. Installers were courteous and provided guidance about where they would recommend to install based on viewing angle.

Agents from geek squad mounted my 77" tv and routed wires in wall for a nice clean look ! They connected everthing to wifi ( including my sound bar ) and were done in 1 hr or less

The agents came prepared with shoe covers and good manners which is sometimes packing these days. Mounted my TV securely and made sure I knew how to use the TV before leaving. Great service.

The agents mounted my TV and connect all the devices and make sure I totally understood how everything worked before they left. They were awesome.

Being an elite Best Buy member my past experiences in terms of in-store customer services has always been stellar as employees are knowledgable and very responsive to customer needs/inquiries. However, third party vendor services(Not Geek Squad) such as hardware installations prove to be unreliable. My 5Mar2024 appt for install was missed after vendor tech sent two text messages, regarding 8am-11am installation window. I later recev'd a call from vendor 6hrs after install window to reschedule. At that time I decided to conduct the TV wall mount/install myself. Instructions were easy to follow. See attached photos.

The installers were patient and courteous and did a great job. They took the time to place TV where we wanted it and at a good height for our viewing pleasure. The were willing to answer all our questions. They were careful of our belongings while doing the install.

Very happy with my purchase and the team that arrived to mount the TV as well as complete the online set up. They were friendly and professional.

Had a great experience with the Geek Squad installation team. They removed our old TV Mount and installed the new TV very quickly and professionally. They were respectful of our property and all around nice people. Thank you so much!

Andres and his partner were on time, friendly, efficient and very thorough in the set up and install of our new TV. They walked me through how the remote worked and settings information. They also got our sound bar connected and operating with the new tv.

Had my tv mounted and sound bar. The tech was on time and did an excellent job making sure everything worked properly. I highly recommend!!!

Great team from geek squad, very knowledgeable, get my tv installed very quick and clean. Definitely recommend this team for your tv mounting.

Our installers were two of the nicest and most patient and understanding guys. They knew everything about their jobs and made a swap out a very raft oricess.

I am very pleased with the quality of the installation. The Technician was well prepared with all of the tools and supplies needed. It mounted beautifully and is working fine.

The Geek team were on time, friendly, abide your safety protocols and explained the set-up thoroughly. I would ask for the same team for my next big purchase.

The agents mounted my tv with expertise. But were unable to connect it to the network since my cable and internet were not set up yet by the cable company. They were very professional and knowledgeable about setting up the tv.

Russel And Justin Were absolutely a great team. They were so professional and know their trade! Perfect installation and set up