Customer Ratings & Reviews

Wall installation of my TV was exceptional. Tech’s arrived as scheduled. I was notified prior to arrival for an exact ETA. The tech’s couldn’t have been any nicer or professional. Installation was quick. I highly recommend the Total Tech Service.

I’m giving a shout out to Angel & his crew for doing an amazing job that included a lot of problem solving strategies to complete. Thanks for that 5 star service!!!

No problems with installation, was super quick and they made it look easy

The agents were very knowledgeable and friendly! Great customer service although I had to pay over $900 for 3 TVs. It should be the one visit. Very pricey

The 3rd party that completed my TV connect and setup did an outstanding job. They well in complete compliance of protective coverings as well as social distancing. They were professional, ensured that everything was installed, mounted and working correctly, explained all the how-to's and cleaned up and removed all debris before leaving.

Installers did a great job. They were punctual, courteous, and thorough.

The gentleman, Sade, that installed the TV on the wall was terrific. He was very knowledgeable and did a great job. So good, in fact, I got a second TV and wall mounting bracket, and asked for only him to do the installation, I would wait just for him.

They set up our OLED TV perfectly, with no issues or damages. However, they refused to relocate our old TV due to a foot injury on one of the professionals. While it was not a big issue, I wish we were sent different professionals because I had to pay extra for good samaritans to finish the job.

The agents did a perfect job mounting my TV! They were professional, clean and quick. So sorry my free installation has ended, but will have Best Buy install any items in the future.

The crew, two guys, were great and very professional. I'm happy I used them to install my new TV. They were able to reuse my old mount and got the centering of the new unit perfect.

If there is anyone out there who would risk dropping an expensive tv to save $129.00 good for you! The Team who installed and set up our tv were tremendous!!! Both have been with Best Buy for over ten years. One team member when I inquired if he had set up many wall mounted tv’s, said just over 8,000!!! Highly recommend to spend the money and relax while the real experts Install the tv!

I only get the geek squad service to come to my house to install anything I need. The third party installer have been an absolute letdown. Roberto is an absolute gentleman and always make sure everything is correct and working properly. Thank you for that.

This is a good TV, has a decent picture and several smart features. Unfortunately, you can't download the Spectrum streaming app on it. :-( We get around that by air streaming to it and using it as a monitor to our iPhones. Just know what app you want to use on it before buying it.

The agent mounted our TV, set up cable and blue ray remote, and connected all devices. He instructed us on how to add apps, make changes to the TV set up, and use of the new remote control for the TV. Mike did a great job. It was a pleasure to have him come to our home and work with us.

Agent installed my new TV and hauled away items I could not use any more. Agent was extremely helpful.

My Frame TV was mounted quickly and efficiently and the walk-thru lesson on how to use was very helpful! Excellent, friendly technicians who kept me informed prior to and during appt.

I was so happy with the Geek Squad, very professional. It was great that they mounted the TV and set it up with all of the set up steps

Set up qas amazing. Agent even had to go and get another TV when the original one would not turn on.

Great service. They told what was needed to be done and got it done in less than 30 minutes. tv 85 inch was mounted perfectly and then explanation on menus details on new tv was explained. awesome job

I love my new Samsung Frame TV. The guys who installed it were really careful and wanted to be sure I was happy with it.