Customer Ratings & Reviews

The Best Buy representatives were knowledgeable and efficient. After installation the reps explained how everything worked and had my TV in great shape. I couldn’t have asked for more.

The guys showed up to install two TV's. They actually thought that they could use an existing mount and tried to save us some money. That didn't work out, but I appreciated the effort. One of the guys looked like Jason Mamoa which was very exciting to my daughter and her friend. :) I've been very happy with Best Buy and the Geek Squad.

I’m a RAVING FAN!! Extremely knowledgeable, punctual, professional and easy to communicate with. He did an outstanding job!!!

These Geeks were even better than I expected. They placed my TV perfectly above my fireplace and mantel. Height and lateral placement are exactly right on. Quick, accurate, and friendly service. Couldn’t be better.

The Geek Sqad did a terrific job getting the TV mounted properly, hooked up to our satellite dish quickly, and no problems getting it to work properly with audio receiver.

The technician was pleasant and did a great job mounting the tv. However, I marked the wall where my dresser fits and he placed the tv at the dresser level. I cannot bring my dresser back into my bedroom.

The squad did a good job mounting my tv and connecting my streaming services. The outdoor tv required some special skills which were demonstrated by the team. I would definitely recommend using the Best Buy geek squad for mounting outdoor tvs and setting up internet streaming services.

The technician was on time, professional, patient, and thorough. He provided customer service I rarely see any more. He expertly mounted the TV, made sure all parts were working, stayed late to complete the job and was pleasant the entire time. What a gem! It's difficult to find a true professional who stays beyond the normal hours to be sure we( the customer) is completely satisfied!! Thank you!

I had an audio and video sync problem with my new Samsung TV. Jeff stopped out to fix it...only took him less than 10 minutes and it now works perfectly. He also answered questions I had about this "Smart TV". He was so friendly and knowledgeable. I recommend the Best Buy Geek Squad to anyone who can't figure out a problem.

The geek Squad personnel did an excellent job removing my old TV from my wall and transferring my wall bracket to my new TV and mounting it on the wall. They also set up the new TV with my Fire Stick and got everything in running order.

Best Buy & Geek Squad always get my TVs mounted correctly in my house. They always explain to me what they doing and why and they make sure everything works and they clean up.

I can't say enough good things about the installers from Geek Squad. They were very professional and knowledgeable about te product and installation! I would reccomend them to everyone!

The REMOTE Geek Squad is and has been, very very good. I upgraded to total tech and as much as I use them, it more than covers the yearly cost. Much more somewhere else as I have so many tech things now, its a must as I am not a techie nerd. The Best Buy Service in home techs. They have varied. I have had washer dryer...dishwasher...fridge. NOW STOVE/microwave and two TV's installed now. I get at Best Buy because of interest free 24 month payments and payoff is great and stress free for me, this way. Each service guys, for each applicance has been different. OVERALL, good service. Its hit and miss now, I feel because of the pandemic , things are different and picking service people that maybe arent stellar is happening. My LAST INSTALL, the guys were good but I think they need to up their Covid Protocol a bit. it should be AUTOMATIC: masks, gloves and booties, no questions about it. HAND SANITIZER if gloves are off. Those hands can leave germs in peoples homes. Even the gloves, so sanitize whatever they bring into your house I feel. I am grateful they STILL PROVIDE an in home service. The guys were nice,, but hard to hear thru masks and had to ask the guy to talk up a bit , then it was fine. Thats personal preference for me I guess. Love my TV as I am in isolation at home alot and it really helps having a great tv with great sound , now. OVerall service is good as I said, just speak up to them if something needs to be done and not understanding, etc. WE ARE PAYING for this service...so I dont let them leave til I fully understand and have my questions anwered in total.

The 2 gentlemen that install my tv was very polite and explain everything to me. They answer all my questions and did a very nice And quick job installing. I would definitely use this service again

My Geeks were the best! Well worth the fee. They came on time, we’re very careful and installed it at the height I desired even thought they had to remount my old wall mount. They were very patient in getting me started with the smart tv apps. I can’t thank them enough!

Great service. Quick and professional. One of them put their finger on my TV screen. It would be better if the wore gloves.

So impressed with the Geek Squads installation of my new TV. They wore masks, gloves and booties, they had to drill into a fireplace to mount and install the tv, and they even dialed in all of my remotes for me too. They took the time to properly hide all of the cords and make sure everything was running smoothly. Worth every penny

The agents mounted and setup my TV. Start to finish, answered all our questions while installing and told us what they were doing. Explained how the tv work. Cleaned up everything. Excellent guys.

Service was excellent! Extremely satisfied. You really should add the in wall power extension service to this service. They compliment each other. Parts are additional but it’s all so worth it. Rob and Ramon were outstanding. When scheduling ask for the Geek Squad by name. Third party installers may not be as good.

The agents arrived during the first half of the window (between 7am-1pm). I was nervous they would not show up until closer to 1. But they showed up around 9-930, and were gone around 10. They were very respectful of my apartment and asked my opinion after every step to ensure I was okay with the placement of my tv