Customer Ratings & Reviews

I couldn't have done it without them. More expensive than I might have liked but having the delivery and installation was well worth me not having to deal with it.

Everything was great. Got the job done on time and problems. James does a great job. Very helpful and cleans up after himself. I have used him so years and ask for him every time. Would highly recommend using him for any stereo work you have. Always does a great job.

This team knew what they were doing and installed the TV along with soundbar very quickly. They went over everything and made sure they cleaned up after themselves.

The guys who came to mount my tv on both occasions were superb. Unfortunately for them they had to deal with a very dissatisfied customer. After waiting 3 weeks for my tv and having gone to the store to make sure my act info was correct the tv was still shipped to my old address 1000 miles away. After waiting another week for the tv the guys came in and installed it to only find out the tv had an 86" long crack across the entire top. They knew how upset I was, especially after the last hiccup. They worked to get me a replacement. The 2nd group of guys came in and hooked up the 3rd attempt of the tv and did everything to make sure it was set up and ready to go.

Brian Downey and his partner came to my home to fit a large screen TV to my wall plus set up the TV and my new sound bar. I was very impressed by their knowledge of the equipment, and completed the job in a minimum of time. Both men were respectful and clean, no mess left behind. Both of your men are fine embassadors for Best Buy.

I purchased the Geek squad membership and are an appointment to have 3 TVs Mounted to the wall and wires hidden inside walls. When the guys (third party installers) showed up they said that they were only there to install one tv to the wall and would not conceal wiring and just set up the other two TVs. I explained that, that isn’t what I ordered. They went on to bad mouthing the store and their employees. One of them promised me he would come back Saturday and get the job done as I needed to purchase kits for the wiring to be hidden in the walls. Saturday morning he never showed, I called and text him and he said, I’m not assigned to that job any longer! I couldn’t believe this. I called and spoke to the San Rafael store Manager Michael, he was amazingly helpful and made things right for me. The guys that came and installed (Best Buy Geek Squad staff) not third party vendor this time were amazing, friendly, thoughtful, clean and quick. This experience was turned around because of the team work and communication between Michael and his staff. Thank you Michael!

The geek squad team did an outstanding job in installing the TV bracket and the TV. The technician (Carlos) was very patient and helpful in providing assistance in setting up the apps on the TV.

My tv was installed without any problems. The geek squad set it up and explained how to work the tv and sound bar. No issues

The installer was Top notch courtesy professional and even showed me a few ways to set it up where it look nice and professional

The gentlemen arrived on time, and both had on mask and footies. Each was very friendly and knowledgeable in the operation of mounting my TV. Asked my opinion in how and where I best want my TV but also gave good advice on this also. Then when completing the task, cleaned up afterwards.

The installation team was professional and capable. They wore shoe guards and suggested several options to install the tv once they saw our tv viewing space. They had additional items on their truck to complete the installation based on our walls. Also, they concealed the wires and setup the tv.

Best Buy installed our wall mounts quickly and easily. The mounts are securely in place and the techs were very polite and cleaned up behind themselves. I thought the price was a bit much for the minimal time involved, but they did something I was unable to do. A good, but pricey, service when you have no alternative.

Professional and very helpful! They took no time to get the job done and answer all questions!

A much better experience - the system was initially installed by a 3rd party that Best Buy contracted out to - it took them three months to install and then was done incorrectly. We had toreschedule and this time the Geek Squad came out to install and did a great job.

Solid product from a solid company! We could not be any happier with our mounts

I knew the tv’s at this size would be heavy, but didnt think that they would be THAT heavy. Very glad I decided to get this service so I wouldn’t have to worry about it!

The agents installed my TV, connected all my devices, and taught me how to use it.

The agent, Chris, was very knowledgeable and friendly. The installation was expertly and efficiently done; he programmed all the remotes, and even hooked up my sound bar. He arrived on time, and cleaned up the site before he left. I am happy with the installation.

The installation team was very courteous, respectful of the time and property. Very professional. Installed and hanged the TV on mount in short amount of time. They also took away the packaging trash.

This installation was perfect for me. It happened on time, the techs were very prepared and professional, and they used all of the COVID guidelines at all times. I liked the shoe booties also. They were a great crew, and I will use them for all such installations in the future.